On our first of 3 nights at this property we discovered there was no hot water. I called the property manager first thing in the morning & at first was impressed by their response. But after 3 hours with no communication from the handyman nor the property managers, I called again. After the handyman arrived he told us the hot water heater needed replacing. While this was not what we were hoping for, we also understand that things break & it’s not anyone’s fault. When the plumbers arrived they looked at the hot water heater & told us they'd be "right back" but were gone for over an hour (I presume to go buy the replacement, but it would have been nice to have been told.) After returning we weren’t told they were turning off ALL of the water before they did it, nor were we told it would take over 2 hours to fix. We cancelled dinner plans because none of us had showered in over 24 hours. I had asked what sort of reimbursement we might expect; the person I spoke to said she would have to ask her supervisor. I didn't hear from the supervisor until I called again to follow up (they apologized for not calling me yet.) I was asked what sort of reimbursement I expected, instead of the property manager having an answer to the question I had asked hours before. Since we had been inconvenienced for over 24 hours, I asked for 2 nights reimbursement. I was told I would hear back first thing the next day at the latest, but I did not, again being the one to follow up. The homeowner felt that 18 hours reimbursement was fair since the heater was fixed by 6:30 PM. I felt as if none of our inconvenience was considered & let the property manager know this would be reflected in my review. She then told me that my review should reflect how nice the property was & that contractually the homeowner wasn’t required to give me a monetary reimbursement of any sort. While this is true & they are entitled to decide what they think is fair, I am entitled to disagree. The monetary difference is not the issue; our inconvenience was not a priority, we had to put most of the effort in to be updated on what was going on & were then nickel & dimed but expected to be grateful to get anything. I consulted with owners of rental properties who said they would have either refunded 2 nights or all 3. I’ll certainly look at contracts of future rentals more carefully, I would never rent from a place managed by McLean again. But if nothing breaks, you’re in for a lovely stay.