Pala Vacations from ￥227,738

Great front desk staff, beautiful facilities

Loved the stay . Great place but expensive. Could do better with food service. Staff was excellent but evidently due to the food being brought in from outside restaurant , breakfast took awhile . Would still stay there again though.

The staff was exceptional, making our stay truly memorable. We eagerly anticipate our return to this wonderful establishment. We express our deepest gratitude to the management and staff for their exceptional kindness and hospitality towards our family. We thoroughly enjoyed our stay and look forward to returning in the future.

The hotel has a lovely environment with beautiful gardens and a relaxing holiday atmosphere. Unfortunately, our experience with housekeeping was disappointing. Our room was not cleaned on the second night, and after we informed the hotel, the manager apologized, assured us our room would be prioritized for cleaning, and kindly gave us a $100 credit. However, that evening we found the bed was not properly made—one bedsheet was missing, and we had to wait 15 minutes for staff to bring one. Since it was already late, we didn’t wait for them to change the duvet, which also had a black spot. While we really appreciated the surroundings and atmosphere, the housekeeping issues left us disappointed, and we may consider other options in the future.

The hotel was great- clean- in walking distance to Petco Park, the Midway, and all of the Gaslamp restaurants and shops. The valet staff was quick and polite- and the process was so easy when we needed our car. The hotel staff were helpful and kind- and I got texts daily to check in on our stay. They even helped with restaurant recommendations! If I ever get to visit San Diego again- I will def stay here!