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"I love this hotel. Stayed many times in the past. Always exceptional staff and willing to help when needed. I forgot my phone in the cab, tired from my 20 hour travel day. They were able to locate the driver and had my phone in hand in less than 20 minutes. Also got my room ready at 8:30 am. They went above and beyond. This is the only hotel I will stay in when coming to Hong Kong."

"I have staying at this property for over 27 years as a Corporate Client excepting 2023 and 2024. I have been very comfortable with the entire staff at the front desk, conceirge and the bell captains and all others. They are extremely helpful polite and patient with you. The conceirge head this time was Raymond and I had to go to him to him for his advice 4/5 times and he always had the solutions. "

"Not my first stay and I always recommend this hotel to people. Excellent service and friendly staff, from reception to housekeeping. Good size room with all amenities. Great location. Easy to find taxi, restaurants and convenience stores. On my arrival day, I went to the hotel in the morning, wanting to drop off luggage only as I know check-in time isn’t till afternoon. To my surprise, a room is available and the staff kindly arranged check-in for me at 9:30am! I am really pleased with the special arrangement and flexibility!"

"Friendly and helpful staff. Good location connected to shopping mall. "

"Great place to stay for families with small children! Awesome staff and a very clean hotel."

"Great for Disney other than the room was very small. And they do not pick you up from the airport or take you to the airport."

"Staff were very helpful which made our trip much better due to the level of help."

"The unique interior and the classic settings. "

"Nice location. Very neat. accommodating staff. I got the Victoria Harbor View room and the view at night is perfect. I can see all the colorful and vintage ships sailing at night. Across the hotel is the Avenue of Stars , where I ran and stroll every morning."