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"Front desk Staff are not polite at all!"

"Ok"

"Staff was very courteous and everything I asked for, extra towels/pillows, they took care of. Great location, and price was right. "

"Nice and clean. Staff were all really friendly and helpful. Would recommend. "

"The room design was amazing. We had the corner room and the view was stunning. Staff was incredible, lobby is brimming with life and it was exciting. Area surrounding the hotel is quite and nice, perfect for a little stroll. Very very close to the station However, the heater was very loud in our room, making us wake up in the evening. The shower head was not the best as the water pressure is quite low. Dont expect much from the gym as well. Tea in the room should be complimentary! "

"it was very nice!"

"The room was almost spotless, one stray hair in the bathtub (not a great problem) and a very slightly stained pillowcase. An overly sweet and sickly smell in the reception area. Otherwise I was more than satisfied with this hotel. Grandchildren had fun in the pool. Reception staff were kind and very helpful. Room was lovely, king bed very comfy, elegantly made up. Bathroom spacious and well appointed with (wait for it) an actual bathtub. Felt very spoilt especially after spending 5 x as much on a rubbish hotel in Manhattan. Loved it. "

"Friendly staff, good room, close to the subways and restaurants."

"The buffet was wonderful. It is worth the high price. The room was better than at most 3 star hotels. Public transportation is ok to Manhattan, but it takes a little over one hour. Shuttle to and from airport was great."