Otarunai Lake

Hello, The location I visited, which was shown on Expedia, had a completely different address, and I was very unsatisfied with this. Not only were we exhausted from our trip, but we still had to carry all of our luggage to the other Randor location. This was absolutely disappointing. I even contacted you to confirm the address weeks before our trip and was informed that it was the correct one. However, once we arrived, the front desk told us it was the wrong location. This was very upsetting and made our stay inconvenient. Please update your address and inform customers of the correct location for their stay. Many thanks, Marie

We stayed here as a family, and overall it was a good experience with a few things to note. The room itself was very spacious definitely a big plus for families. There was plenty of sleeping space, which made everyone comfortable, though I do think the pillows could be improved for a better night’s sleep. I also wish there had been a larger table and more seating to better accommodate a family. Cleanliness was okay, but could use some improvement. I’m a bit particular when it comes to cleaning, and I did feel the need to wipe down surfaces myself with disinfectant wipes. That said, the staff truly stood out they were amazing. Check-in was smooth, and anytime we needed something, they were quick, helpful, and very accommodating. Hands down one of the best parts of our stay. The hotel itself is family-friendly in terms of room space and layout. However, the surrounding area may not feel as family-oriented. There are quite a few clubs nearby, and it gives off a bit of a red-light district vibe at night. If that doesn’t bother you, the location is actually very convenient right in the heart of downtown with plenty to do and see. Overall, a solid stay thanks to the space and incredible staff, with a few areas that could be improved.