In-room safe, desk, iron/ironing board, free WiFi

Reviews of Tokyu Stay Osaka Honmachi

3 out of 5
Tokyu Stay Osaka Honmachi
2-4-24 Kyutaromachi, Chuo, Osaka, Osaka

Reviews

9.0

Wonderful

Rating 10 - Excellent. 197 out of 326 reviews" "
Rating 8 - Good. 91 out of 326 reviews" "
Rating 6 - Okay. 26 out of 326 reviews" "
Rating 4 - Poor. 9 out of 326 reviews" "
Rating 2 - Terrible. 3 out of 326 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Nice staff
Stayed 3 nights in May 2024
Response from 東急ステイ大阪本町 フロント on May 26, 2024
Thank you for your businessImprovementWe look forward to seeing you again!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very convenient location. To shopping and transportation all are walkable. The staffs are very friendly and helpful. I and my family will come back.
Stayed 4 nights in May 2024
Response from 東急ステイ大阪本町 フロント on May 19, 2024
Thank you very much for choosing our hotel among many others. We also appreciate you taking the time out of your precious time to write this review. We hope that our hotel's location and rooms have helped you have a wonderful trip. And I am very honored to hear your compliments about our staff as well. If you ever come to Osaka again, we would be very happy if you would add our hotel to your list. We look forward to welcoming you again. Tokyu Stay Osaka Hommachi Reception

8/10 Good

Cleo Tan Peck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Tokyu Stay Osaka Honmachi A.Bando on May 8, 2024
Thank you for your staying with us.We're glad that you satisfied with our hotel.We hope you'll have an oppotunities to visit us again.

8/10 Good

Domenico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent location. Walking distance from everything we wanted to do. Limitted Breakfast selection but very good. I would recommend this Hotel
Stayed 6 nights in Mar 2024
Response from 東急ステイ大阪本町 フロント on Apr 12, 2024
Thank you for choosing our hotel. We are glad to hear that you were satisfied with our location and room. We are also very pleased to have you as a valued guest. Thank you for taking the time to write this review. It motivates us to provide better service. We look forward to welcoming you again.

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay! The staff was excellent and courteous. The room was very comfortable and the aircon worked great! The shower was wonderful too! Everything was fantastic, thank you for your great service!
Stayed 7 nights in Apr 2024
Response from A.Bando on Apr 12, 2024
Thank you so much for your stay with us.We're glad to hear that you're satisfied with the facilities of the rooms.We hope you'll stay with us again If you have the oppotunities

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 4 nights - was an ideal location and we found it absolutely fine to use as a base whilst we did days trips
Stayed 4 nights in Mar 2024
Response from 東急ステイ大阪本町 フロント on Mar 27, 2024
Thank you very much for using our hotel. We are glad that you were generally satisfied with your stay. If you come to Osaka again, please make a reservation at our hotel. We look forward to your next visit.

10/10 Excellent

Stephanie

Stayed 5 nights in Mar 2024
Response from Reception A.Bando on Apr 16, 2024
Thank you for your staying with us.We're glad that you like our facilities and service.We hope you'll stay with us again if you have oppotunities to visit Osaka.

10/10 Excellent

Louise Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location for exploring Osaka for a few days! Basic but comfortable installations, simple but very nice breakfast as long as you like Japanese breakfast and don't expect too many western options. I kind of miss their udon noodles! Reception staff spoke English and helped us forward our luggage to our next destination. There were some construction works going on in the building while we were there, but we didn't hear any noise and didn't have any issues.
Stayed 4 nights in Mar 2024
Response from 東急ステイ大阪本町 フロント on Mar 22, 2024
Thank you very much for choosing our hotel.Our staff are delighted to hear that you were satisfied with your stay.We hope that you will use our hotel again when you come to Osaka.Tokyu Stay Osaka HonmachiFront desk MIYOUNG.J

6/10 Okay

Maxie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Reception staff for check in was mediocre and the room gave us no problems. Definitely couldn’t have stayed for more than 2 nights. Very small rooms, bed situated pretty much next to the entry door. WiFi not good. Liked the in room laundry.
Stayed 2 nights in Mar 2024
Response from 東急ステイ大阪本町 フロント on Mar 21, 2024
Thank you very much for staying at our hotel.Our staff would like to take this opportunity to thank you for your satisfaction during your stay.We hope that you will visit our hotel again when you come to Osaka.Tokyu Stay Osaka HonmachiFront desk MIYOUNG.J

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from 東急ステイ大阪本町 フロント on Mar 17, 2024
Thank you for your interest!We look forward to serving you again!

8/10 Good

Bonnie Po Yi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 9 nights in Mar 2024
Response from 東急ステイ大阪本町 フロント on Mar 12, 2024
Thank you very much for staying at our hotel.Our staff is very happy to hear that you enjoyed your stay with us.We hope you will stay with us again when you come back to Osaka.Tokyu Stay Osaka HonmachiFront Desk MIYOUNG.J

10/10 Excellent

Yuxing

Stayed 2 nights in Mar 2024
Response from 東急ステイ大阪本町 フロント on Mar 23, 2024
Thank you for your interest.We look forward to serving you again!

10/10 Excellent

KAI CHUAN

Stayed 3 nights in Feb 2024
Response from 東急ステイ大阪本町 on Feb 28, 2024
Thank you very much for staying at our hotel.Our staff is very happy to hear that you were satisfied with your stay.We hope you will stay with us again when you come back to Osaka.Tokyu Stay Osaka HonmachiFront Desk MIYOUNG.J

10/10 Excellent

AKIRA

Stayed 4 nights in Feb 2024
Response from 東急ステイ大阪本町 フロント和田 on Feb 16, 2024
この度は、ご宿泊いただき誠にありがとうございます。また好評をいただきましたこと、至極光栄でございます。今後もお客様に寄り添った、お客様から愛されるホテルを目指していきます。また大阪にお立ち寄りの際は、是非東急ステイ大阪本町をご利用くださいませ。お客様とまたお会いできるのをスタッフ一同、心より楽しみにしております。この度は、お忙しい中ご投稿いただきまして、誠にありがとうございました。

10/10 Excellent

Yau Min

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is quite convenient. Walking distance to metro station. Convenience store nearby too. Room is clean and comfortable. Washer/dryer in good condition. Staff is friendly and helpful.
Stayed 4 nights in Jan 2024
Response from Tokyu Stay Osaka Hommachi Reception Wada on Feb 3, 2024
Thank you very much for staying with us.Thank you again for your compliments on our staff, facilities, and location.Our washer and dryer are highly appreciated by many of our guests.Although some of our staff are still learning English, we are very happy to hear that you were satisfied with our services.We will continue to strive to improve our services to ensure customer satisfaction.We hope you will visit Tokyu Stay Osaka Hommachi again when you are in Osaka.We look forward to seeing you soon.

8/10 Good

Abdul Ghani Mansur Bin, Sydney

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good stay. Just some suggestions: 1) The limited housing keeping was not mentioned when booking through Expedia so was a little surprising/shocked when arrived in property at check and that a full clean would occur once in the 7 day stay at this property. Towel and bed clothes and new slippers where given after each limited clean but would be nice if a vacuum and top up of ammenities like body wash and adding a body lotion as suggestions. 2) Breakfast was a little limiting and basic at times. But what is most concerning is that the breakfast buffet was left open and food not covered. Witnessed many guests coughing and sneezing all over food so it was not very hygienic so that would think good covers should be introduced. Overall wonderful, but that’s some tips on improvements to be made.
Stayed 7 nights in Jan 2024
Response from Tokyu Stay Osaka Hommachi Reception Wada on Feb 3, 2024
Thank you very much for staying with us.We are very sorry that we were not able to provide you with sufficient information.We will do a simple cleaning if you stay less than 6 nights.For guests staying 7 nights or more, we perform a full cleaning once every 7 nights.Simple cleaning includes only limited cleaning such as changing towels and trash cans.Breakfast is basically served with a lid on the hot food.However, some foods, such as bread, are not covered.We will strive to improve our service based on your valuable feedback.Thank you very much for your valuable feedback.We hope you will visit Tokyu Stay Osaka Hommachi again when you are in Osaka.

10/10 Excellent

liwei

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
All good
Stayed 7 nights in Jan 2024
Response from Tokyu Stay Osaka Hommachi Reception Wada on Jan 29, 2024
Thank you very much for your stay.We would also like to thank you again for taking time out of your busy schedule to write this message.We will continue to strive to create a hotel that is loved by our guests.We look forward to seeing you again.

10/10 Excellent

GANGHAN

Stayed 5 nights in Jan 2024
Response from 東急ステイ大阪本町 フロント on Jan 24, 2024
Thank you very much for staying at our hotel.Our staff is very pleased to hear that you had a satisfying stay with us.We hope you will stay with us again when you come back to Osaka.

8/10 Good

NING-SHAN

Stayed 5 nights in Jan 2024
Response from Tokyu Stay Osaka Hommachi Receptionist Oka on Jan 19, 2024
Thank you for your stay.Thank you for your high evaluation.We hope you will stay with us again next time you visit Osaka.

10/10 Excellent

Sungpyo

Stayed 3 nights in Dec 2023
Response from 東急ステイ大阪本町 フロント on Jan 16, 2024
Thank you for staying at our hotel.Our staff is very pleased to hear that you enjoyed your stay with us.We hope you will stay with us again when you come back to Osaka.Tokyu Stay Osaka HommachiReceptionist MIYOUNG.J

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable prices for such big rooms. It also feel a tiny bit luxurious, which is something you can't really say for Tokyu Stay properties in Tokyo. This one in Osaka has spacious rooms and common areas, has a decent lounge (where breakfast is) where you can get coffee/coco for most of the and just hang out or chill for a bit. The Superior Twin Room I booked is surprisingly cheaper than the Moderate Single room I booked in Tokyu Stay Tsukiji in Tokyo. And yet this room can easily accommodate a couple with a child. I can't say the same for the Moderate Single in Tokyo, that one I found really suffocating
Stayed 11 nights in Jan 2024
Response from Front Chief. MIYUKI.K on Jan 15, 2024
Thank you for staying at our hotel. We are also very touched to receive many of your best compliments. It is our pleasure to hear that you are pleased with our services. Your best words have motivated our entire staff to work even harder.We are looking forward to seeing you again!!

4/10 Poor

Sierra

Stayed 4 nights in Jan 2024
Response from 東急ステイ大阪本町 フロント  on Jan 13, 2024
Thank you for staying at our hotel.Our staff is very happy to hear that you enjoyed your stay with us.We hope you will stay with us again when you come back to Osaka.We hope you will stay with us again when you come to Osaka.Tokyu Stay Osaka HommachiReceptionist MIYOUNG.J

10/10 Excellent

Madenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a great area with multiple train lines available. The reception area is on the top floor along with a great city view and where they serve breakfast. The room was spacious with a washing/drying machine. It was very convenient to be able to pack less clothes because we knew there would be an option to wash our clothes when we got to this hotel. This hotel also provides luggage delivery that was extremely quick. We shipped our luggage in the morning (before 11am) and it was at our next hotel by the following morning. I would definitely book this hotel again in the future.
Stayed 3 nights in Dec 2023
Response from 東急ステイ大阪本町 フロント  on Jan 10, 2024
Thank you for staying at our hotel.Our staff is very happy to hear that you enjoyed your stay with us.We hope you will stay with us again when you come back to Osaka.Tokyu Stay Osaka HommachiReceptionist, MIYOUNG.J

10/10 Excellent

Lucia

Stayed 8 nights in Dec 2023
Response from Tokyu Stay Osaka Hommachi Reception Wada on Jan 11, 2024
Thank you very much for staying with us.We would also like to thank you again for taking time out of your busy schedule to give us your rating.We are extremely honored that you gave us a rating of 10 out of 10.We hope you will visit Tokyu Stay Osaka Hommachi again when you are in Osaka.We look forward to seeing you again.Tokyu Stay Osaka HommachiReception Wada

10/10 Excellent

Chase

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from 東急ステイ 大阪本町 on Jan 6, 2024
Thank you for your interest!Thank you also for your high evaluation!We look forward to serving you again!

10/10 Excellent

Monserrat

Traveled with partner
Liked: Cleanliness, amenities
Stayed 3 nights in Oct 2023
Response from Tokyu Stay Osaka Hommachi Reception Wada on Dec 27, 2023
Thank you very much for your stay.We are extremely honoured that you liked our hotel.We will continue to strive to create a hotel that is loved by our guests.Thank you very much for taking the time to write to us.

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a quiet neighborhood
Great, cost effective hotel in a quiet neighborhood with convenient subway options. Love the in-room washer/dryer. They also have slightly less expensive rooms without the in-room washer/dryer, and a separate coin-op laundry room. Breakfast was quite good and staff were all excellent.
Stayed 2 nights in Dec 2023
Response from 東急ステイ大阪本町 フロント 椿 on Dec 19, 2023
Thank you very much for staying at Tokyu Stay Osaka Honmachi. Thank you again for taking the time out of your busy schedule to write a review. All of our staff are very happy to hear that you were satisfied with your stay. We hope that you will use our hotel again when you come to Osaka. looking forward to seeing you coming again.

10/10 Excellent

NORIKO

Stayed 1 night in Dec 2023
Response from 東急ステイ大阪本町 フロント 椿 on Dec 19, 2023
この度は東急ステイ大阪本町へご宿泊下さり誠にありがとうございます。またお忙しいところ口コミに投稿下さり重ねて御礼申し上げます。この度の宿泊はご満足いただける評価をいただきましてスタッフ一同大変嬉しく存じます。また大阪へ来られる際は当ホテルをご利用していただけると幸いです。またのお越しをお待ちしております。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Reception Wada on Dec 14, 2023
Thank you very much for your stay.We are extremely honored to have received a favorable review.We will continue to strive to improve our services so that our guests can enjoy a more comfortable stay.Thank you very much for taking the time out of your busy schedule to write a valuable contribution to our hotel.We sincerely look forward to seeing our guests again.

8/10 Good

Naoto

Stayed 1 night in Dec 2023
Response from 東急ステイ大阪本町 フロント 藤野 on Dec 15, 2023
Thank you very much for your visit!Thank you very much for your high evaluation!We look forward to serving you again!

10/10 Excellent

Marco

Stayed 8 nights in Dec 2023
Response from 東急ステイ大阪本町 フロント 藤野 on Dec 15, 2023
Thank you very much for your visit!Thank you very much for your high evaluation!We look forward to serving you again!

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
尿臭がひどくて最悪でした。
建物は新しく綺麗でしたが部屋は香水の様な匂いがしたのでトイレに入ってみたら尿臭が凄く髪の毛やゴミや汚れシャワーを浴びたらユニットバスが水浸し部屋中消毒してドアノブ等除菌シートで拭いたりと大変でした。清掃の人が外国人男性だったのですが外国人清掃者の場合殆んどのホテルは尿臭がひどいです。洗濯機とレンジが常設されていたのとエアコンのリモコンがあり温度調整ができる点意外は最悪でした。冷凍庫は冷凍庫がありません。飲み物が、あまり冷えませんでした。
Stayed 3 nights in Dec 2023
Response from 東急ステイ大阪本町 on Dec 13, 2023
この度は当ホテルにご宿泊いただきありがとうございました。ご意見いただきありがとうございます。ご不快な思いをさせてしまい大変申し訳ございません。今後そのようなことにならないように尽力でまいります。また機会がありましたら当ホテルをご利用いただきますと幸いでございます。

10/10 Excellent

YINGHSUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from 東急ステイ大阪本町 on Dec 13, 2023
Thank you for your interest.Thank you very much for your kind attention and for your high evaluation.We look forward to serving you again.

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at another Tokyu Stay location and this one was much better than the Tokyo location. Odd of the quality difference when it’s the same brand. Water pressure was great, there was a vent in the bathroom, toilet was quiet, washer was really fast and convenient, TV was easy to use, and a 20 min walk from Dontonburi. The only weird thing was that check in is on the 18th floor, otherwise great hotel. I’d stay again next time I’m in Osaka
Stayed 1 night in Dec 2023
Response from 東急ステイ大阪本町 フロント 藤野 on Dec 10, 2023
Thank you very much for your visit!Thank you for your compliments!We look forward to serving you again!

10/10 Excellent

Genesis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, kind and attentive. Check in and check out were easy. The breakfast was filling and delicious for a good price. I would recommed this hotel for any travelers. Metro stations throughout made it convenient to go anywhere. Thank you!
Response from Tokyustay Osaka Hommachi Reception Huang on Feb 14, 2024
Thank you for staying with us. We are very glad you have a wonderful experience during your stay. It's our pleasure to have such high review. We look forward to seeing you again.

10/10 Excellent

Chi On

Stayed 2 nights in Dec 2023
Response from 東急ステイ大阪本町 フロント 藤野 on Dec 6, 2023
Thank you for your interest!Thank you also for your high evaluation!We look forward to serving you again!

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from TokyuStayOsakahommachi on Dec 4, 2023
Thank you for staying at our hotel. We are also very pleased that you posted a perfect score during your precious time with us. We look forward to having you stay with us again.

2/10 Terrible

JeongMyung

Stayed 1 night in Nov 2023
Response from Reception Wada on Dec 21, 2023
Thank you very much for your stay.We regret, however, that you were not satisfied with our services.We will continue to make efforts to improve our services to satisfy our guests.Thank you very much for your valuable contribution.Tokyu Stay Osaka Hommachi

10/10 Excellent

Makiko

Stayed 2 nights in Nov 2023
Response from 東急ステイ大阪本町 フロント 椿 on Dec 19, 2023
この度は東急ステイ大阪本町へご宿泊下さり誠にありがとうございます。またお忙しいところ口コミに投稿下さり重ねて御礼申し上げます。この度の宿泊はご満足いただける評価をいただきましてスタッフ一同大変嬉しく存じます。また大阪へ来られる際は当ホテルをご利用していただけると幸いです。またのお越しをお待ちしております。

8/10 Good

Sik Chuen

Stayed 2 nights in Nov 2023
Response from Tokyu Stay Osaka HonmachiReception Sasaki on Nov 24, 2023
Thank you for your good review!

8/10 Good

Chun Yu

Stayed 4 nights in Nov 2023
Response from 東急ステイ大阪本町 on Nov 22, 2023
非常感谢您选择入住我们的酒店。我们很高兴听到您对整个住宿过程感到满意,希望您下次来大阪时还能入住我们的酒店。我们期待您的光临。

10/10 Excellent

Wai Ho

Stayed 4 nights in Nov 2023
Response from Tokyu Stay Osaka Hommachi Reception Oka on Nov 18, 2023
Thank you for staying with us.Thank you for your highest rating.We hope to see you again next time you come to Osaka.Thank you very much.

8/10 Good

Tomonari

Stayed 1 night in Nov 2023
Response from 東急ステイ大阪本町 フロント 佐々木 on Nov 18, 2023
この度はご利用誠にありがとうございます。次回は最高評価いただけるようスタッフ一同努力して参ります。お客様のまたのご利用をお待ちしております。

10/10 Excellent

TAE

Stayed 1 night in Nov 2023
Response from 東急ステイ大阪本町 フロントチーフ川本 on Nov 15, 2023
この度は最高評価を投稿いただきまして誠にありがとうございます。いただきました評価に恥じないサービスを今後とも提供して参ります。またのお越しをスタッフ一同心よりお待ちしております。

10/10 Excellent

Hoi Man

Stayed 4 nights in Nov 2023
Response from Reception on Nov 15, 2023
Thank you very much for submitting your highest rating. We will continue to provide a service that does not shy away from the recognition we have received. We look forward to welcoming you again.

10/10 Excellent

Baillie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Generous sized room in comparison to other accommodation we have stayed in Japan. Staff were accommodating and very easy to organise luggage transfer to our next hotel
Stayed 4 nights in Nov 2023
Response from Tokyu Stay OsakaHommachi reception wada on Nov 12, 2023
Thank you very much for staying with us.The entire staff is extremely pleased to hear that you were satisfied with your stay.We are extremely honored that you are satisfied with our hotel compared to other hotels.We appreciate your compliments on our staff's service, and we will continue to improve our services to better satisfy our guests in the future.We will do our best to support you in any way we can.We sincerely look forward to seeing you again.

10/10 Excellent

Tsz Fai

Stayed 5 nights in Nov 2023
Response from 東急ステイ大阪本町 フロント 藤野 on Nov 13, 2023
Thank you for choosing our hotel.Thank you very much for your stay at our hotel and for your high evaluation.We look forward to serving you again.

10/10 Excellent

Haruko

Stayed 4 nights in Nov 2023
Response from 東急ステイ大阪本町 フロント 岡 on Nov 9, 2023
ご宿泊ありがとうございました。最高の評価ありがとうございます。次回大阪にお越しの際もご利用いただければ幸いです。ありがとうございました。

10/10 Excellent

CHI NGAI ALVIN

Stayed 6 nights in Oct 2023
Response from Tokyu Stay Osaka Honmachi on Nov 8, 2023
Thank you for your review!We are looking forward to seeing you again!

10/10 Excellent

Ka Ying

Stayed 1 night in Nov 2023
Response from 東急ステイ大阪本町 on Nov 7, 2023
Thank you for choosing our hotel.We will continue to strive to provide you with better service.We look forward to welcoming you again.