2/10 (非常に不満)
Liz
家族旅行
2024 年 7 月 8 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We arrived to the property at night and had trouble finding the check in desk as the property was under construction and the check in area was in a vacant room. After check in, we were given a key card and we proceeded to find the room. The room numbers were not visible in certain areas. When we found the room, we used the key card and entered the room. As we entered, we quickly realized it was occupied. We left the room quick as we had no idea what was going on. At that point, my husband went to try to find the “check in office room” and my kids and I observed a “security officer” kicking random people from the pool area and the parking lot. We also observed another couple attempting to use their key card on a room door and their room was occupied as well. We were provided with another room later and as I had reserved a room with two double beds and a pull out couch as we are a family of 5, we only had two beds so my youngest slept on the floor. It was around 11:30pm at that point. I am sorry, but this place was awful and I was seriously concerned about my family’s safety the whole time. I would never suggest anyone I know staying there.
Liz
2024 年 7 月に 1 泊滞在