4/10 (不満)
Kristin H.
2025 年 10 月 20 日
良かった点 : 清潔度
The place was very nice with a good layout for multiple families, however, we had several issues while we were there for our long weekend. The hot tub at the house was cold! I asked about this the first day we got there, and the owner got back to me about 12 hours later but just asked if it was the hot tub at the common resort area (clearly avoiding our issue). I then told him it was at the house a couple hours later along with other issues about it not being stocked with several items, with no communication at all after that. The lack of response for the next 2 days despite my follow ups is completely unacceptable, especially when he knew there was already an issue. The house notes it can hold 29 people, but there was no extra toilet paper in any bathrooms and one of our bathrooms ran out (and we only had 10 people). There was only 1 hand towel provided per bathroom and no washcloths, and we only had 2 pool towels provided. No plasticware provided for outside pool area, except for a few kid plates and cups. Overall, we were very disappointed with the stay, and especially lack of communication from the host to address any of our issues.
Kristin H.
2025 年 10 月に 4 泊滞在