Glad I purchased the accidental insurance beforehand. The place was only have of what we expected. The room downstairs had a broken board on frame, drink or some kind of substance spilled on wall behind lamp by night stand on same side of broken board, foam topper was torn in several spots plus stained linens, no wash rags at all, broken baseboards on entry going into kitchen, a small cooking sheet big enough for 8 biscuits, one 9x13 casserole dish, several pots and pans but only 2 lids, the white sectional in living room had food and several black spots (removal with wet rag) left on it, hole in wall by dining room table, the screens on pool patio were ripped, one of which had a decent size hole, the crayon markings on many walls, busted crayons all over closet floor that was located in kitchen, upstairs tv room had several candy wrappers shoved behind tv, the bunk bed room night stand drawers were drawn all over inside, the tall dresser top right drawer had a huge hole through the bottom, the tv picture on top left corner was busted 3-4 inches across and about a full 2 inches down, the double bed room looked to have spit splotches in 3 or 4 different spots, the bed closest to door had hair and debris on it(like it had been slept in and not changed), the bathroom located outside of it had a dirty hand towel as in either shaving cream or tooth paste on it, plus the shower/tub rug was dirty footprints and wet . Couldn’t get a call back from anyone regarding the issues at all.