6/10 (普通)
Susan A.
2025 年 8 月 30 日
気になった点 : 清潔度
We arrived on 23rd August, house as being cleaned. Left luggage and looked around area. The pool was dirty, pool surround not clean and dirty, broken Sun beds and chairs. Contacted owner regarding dirty pool and that it could not be used as scum was floating on surface. Unable to use pool until Tuesday due to dirty pool. Pool man came on Sunday, Monday and Tuesday to try to clean pool. Filter was disgusting. Appeared not to have been cleaned regularly. Air conditioning not working, again reported to owner. Air con technician attended Monday 25th. Filter was cleaned, again maintenance poor. photos of pool, air con and outside furniture attached. We had two young children very disappointed as unable to use pool. I informed owner we would be seeking a partial refund due to the disgusting pool condition. External grass area, very long, on one occasion had to clear up dog muck! Not acceptable. Outside maintenance very poor. Internal parts of property clean and acceptable apart from the air con. Air con did work all week in part of property. Photos taken and attached. Please advise re refund process. Due to loss of pool use we are seeking 500e. Description of surrounding area good. I have more photos if necessary.
Susan A.
2025 年 8 月に 7 泊滞在