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"Everything about this hotel was perfect, especially how helpful and kind the staff were!"

"We stayed here on two separate occasions on our recent travels to London. First, you check in with a tablet, so you get no interaction from a person while checking in. We just got off of a 9 hour flight and went out to explore London a bit after putting our luggage in our room. When we got back, we noticed none of the electrical sockets were working in the room. I informed the staff of the issue but told them that they could not come due to the kids sleeping. They never came the next day until I had to ask again. It is very difficult navigating around a new city without a phone to guide you because it is dead. When we returned the next stay, I wanted to try the sockets first thing. When I plugged in my adapter, sparks flew everywhere. The bathroom was filthy disgusting as well. London was great but this hotel was the worst part about our vacation. "

"Always convenient when visiting London."

"Clean and comfortable room. Fantastic location."

"Reasonable hotel with a good location. It was clean, staff was friendly and property was in good condition however pick-up rides for Uber/Taxis are not the best because there is always a car that's double-parked/on top of the walking path-sidewalk and no vehicle can go in or out without problems. Ubers especially can't ever find the location. The parking attendant don't help to rush the drivers who are illegally parked. Otherwise, it is an above average American type of hotel; don't expect to feel like your in London once you are inside but it's a good place to stay. We booked this hotel because it had a pool and for my 7 day stay, I haven't yet visited the pool once because they are always overbooked (I've called down to Guest service and they always say there is no availability) which is crazy. You don't think the pool would be 24/7 operations but they close at a specific time, with the money you are paying, you would expect the pool to be open and available. Also, after Day 1 of your stay, the bottled water for drinking is not free, you have to call downstairs for basic things like robes. I'll say that the check-out process was very simple though (we just had to drop our keys off). Room service food was nice however if I order 1 bottle of water, it was 5 pounds local currency and another 5 pounds for a service charge which is ridiculous; when asked why, they said every room service order has a mandatory 12% charge to it. I hope the 12% charge goes to the staff. "

"Great location with lovely view over the river. Clean room, comfortable bed and fabulous dressing gowns. Amazing breakfast. Will definitely stay again"

"The location is excellent. The club room are very nice! If the coffee machine is not broken or they have one backup, our stay will be exceptional prefect. Highly recommend this hotel!"

"The hotel is well looked after and in great condition however be aware that the rooms are tiny!"

"Very pleased with our stay."