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"We are eternally grateful to the Kichijoji Excel Hotel Tokyu, for they went above and beyond to search and find our forgotten and beloved personal item, and helped us with its delivery. "

"This is a newer hotel and the rooms are very nice. Everything you need is close by. There’s a 7-11 on the second floor of the same building, which was super convenient. A shopping street is directly across the road with lots of restaurants, secondhand shops, and new stores. The train station and bus stops are also right across the street, so getting around is easy. To get to Little Edo (Kurazukuri Street), you can take bus 1 or 2 and get off at W6. It costs about $2. We used a Suica card with no issues. Finding the hotel itself was a bit tricky at first. It’s located inside a large building and the signage isn’t great. You need to go to the elevators near the 7-11 on the second floor and take them up to the 7th floor, where the hotel is located. We had a car and used the parking garage in the same building. You bring your parking ticket to the hotel to pay. Parking was $19 per day, which felt reasonable for the location. Overall, a comfortable stay in a very convenient area, just be prepared for a little confusion when you first arrive."

"Everything clean and nice breakfast buffet."

"Room was great. Well prepared as with all Toyoko Inn Hotels. We enjoy the central locations of the hotel and the convenience to get to and fro. Service is great and staff courteous always. And checkin and out is fast and automated after the system captured our details after the first stay. Family enjoyed the 24h coffee area and use of moisturizer due to the dry season. Breakfast is great and convenient so that we could set off quickly the next day. We drove and needed parking. While the chargeable hotel car park is not suitable for our mpv, we thank the receptionist for their info on other surrounding parking locations and charges. And indeed the charges are lower than the hotels and some have further lowered their rates."

"Courteous service, clean and specious room, great amenities. We have been using this hotel many times and always come back to it. "

"Very accomodating staff , and an excellent location for transit communication. Staff ( All services ) , Price, value, location, all fives. Eight Princesses."

"Clean room. Staff was very friendly. Hotel was right beside a convenience store, and you can walk to Omiya train station in only a couple of minutes."

"とても親切で良かったです。朝のビュッフェも美味しかったです。"

"Very good value, location right next to train station, good breakfast, great service. "