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"The building is fine. It's clean and overall felt very safe. Security at the elevators is a great feature. However, there is no concierge close to the rooms, at least none that I found. My room didn't get cleaned and my towels didn't get replenished. There was no tea coffee or complimentary water after the first day. There was no complimentary water at all. There was an advertised pool that was not opened. Indoor nor outdoor. It is a complete food desert .. "

"The location is great and the room was large, comfortable and very clean. Staff was very friendly. Plenty of food options at the kitchen and the mini provisions area. There is a small workout room with a few good cardio machines, it was extremely limited on weights (only very small up to 5lb) so that was the only negative I noted. I would stay again and recommend."

"It was an adequate hotel with a great staff. "

"All was fine "

"Fantastic!"

"I had a little bit of a complicated reservation because I had reserved one night several months ago and about two weeks before our trip we decided to stay a second night. I was unable to modify my reservation so I just booked a second. I called the Omni to see if we could tie the two reservations and was told yes that was typically what was done. Then a few days before I received a message that they had been combined. Upon arrival, the neighborhood didn’t look super friendly. There was no real signage as where to pull in for check in so we pulled down into the parking garage. That was fine until the elevator didn’t work lol. So with a freshly torn mcl I lugged my luggage up several flights of stairs. The gal at check in was very friendly and apologized for the elevator. We stayed the night our room was a good size the lobby of the hotel was gorgeous.We left the next morning and spent the whole day in NYC. Returned to our key card not working.Went back downstairs and weren’t received with any kind of apology.Just needed a credit card for incidentals and would give us new keys to our room.All of this could have been mentioned at check in.The next morning when we left elevator still not working so my partner went downstairs to get our truck while I waited at the curb with our luggage. Two hours after we left I received a message that the elevator wasn’t working and their apologies.Long story short. Hotel itself, lovely. Area around it, not so sure, communication lacking. "

"comfortable beds, clean rooms and general areas, helpful staff, very close to Yale University"

"Spacious room. Thin walls. I could hear the person next door Friendly staff. Good free breakfast "

"Shuttle was great. "