At check in we were told that the only option for us to use parasol and beach chairs was to buy a $35 (each) resort pass, and that either both of us had to have it or neither of us could. We weren't interested in the other activities the resort pass included, but agreed to get it anyway, only to find out two days into our stay that they had an alternative 'pay per use' option. What's worse, as of now, this 'optional extra' isn't included in the Hotels.com small print page.
The hotel is fine and the food is good (if pricey). We also found the following:
1. Each time we ate at the grill, at least one item we ordered was no longer available, but we weren't informed this until after ordering it and the server coming back to tell us 5 or so minutes later
2. The spa wouldn't honour the discount voucher we found in our room if both I and my wife wanted a massage. Even though only one of us was expecting the discount, they tried to tell us that to use it, only one of us could have a massage (I appreciate language barrier issues, we asked and rephrased 3 or 4 times and got the same response)
3. After waiting a few minutes at the counter, we were shown to seats in what was clearly an area for families with younger children, and we clearly didn't have any. The main restaurant area was not busy, as they reseated is immediately when I asked.
Only after all this did we complain to the duty manager, and the resort pass was refunded, but overall a disappointing experience.
