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"Great location. Only issue was finding the car park!"

"Good view. The first night, the pillow is too hard, but changed for me the next night."

"Beautiful big onsen hotel with Mt Fuji view, great food & lovely Japanese garden that is well-kept. Staff were welcoming the moment we arrived & on our departure ready to help with our luggage. We had free access to wine lounge & we enjoyed the wine tasting, their iced cocoa & Godiva ice cream were yummy. Nightly there were drum performance & bingo games 👍"

"This hotel was WOW! We went to Japan and stayed at 4 different hotels and this one was my favorite one. Service was a 100000/10 food was great, views were unbelievable amazing. Keep in mind this hotel is located on a rural area so you are about 20 min away from the little town and everything closes at 8. Meaning you are unable to get into public transportation or taxi after that time. We had to walk 30 min to get back to the hotel. Nothing major, you really don’t hav to leave this hotel because it is stunning "

"Great service by staff. Reserved non-smoking room but room smelled like smoke. Pointed out to reception and was promptly upgraded."

"Outstanding hotel,Food and Onsen"

"Excellent hospitality and service. Great variety of foods were served in buffet breakfast and dinner. I was surprised by the all you can drink beers, wine, sake and whiskey. The yakuta experience was also fun. "

"Carpet is dirty in the elevators. The carpet is worn on the stairs. It’s good value and comfortable."

"Big rooms, clean, excellent and friendly service from all staff."