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"One of the iconic hotels in all of Japan. If you’re in Japan and want to explore the Hakone area, you have to stay here. The service is impeccable, the hotel has 140+ years of history, and the dining choices are superb. Well worth the stay. And did I mention the staff? They welcomed me back (I had stayed years before) as if I were an honored guest. That little item made my day. I will return someday."

"Looking forward to booking this again."

"Beautiful onsen, very hiddrn and quiet. Seems like an authentic Japan experience for foreign travelers. Wonderful private hot spring baths. Choice of western or Japanese slerping arrangements. Ie. Beds or futon mats on real tatami floors. The dinner and breakfast alone are worth the stay. Staff is very friendly and helpful. Especially when navigating cultural differences. "

"El hotel está hermoso! Las habitaciones super amplias y limpias. El onsen privado es increíble despues de un día cansado, me quedaría ahí en cada visita a Hakone."

"Wonderful stay. Fine dining on the property was superb. Staff was friendly and property beautiful location. Onsen has a lot of traditional rules and restrictions, but we were able to enjoy a few times. "

"What an excellent hotel. The staff was amazing. 👏. The room was really nice and perfect for my needs. I definitely look forward to staying here again, when I'm in the area. 👍👍"

"Exceptional hotel. Keep in mind that if you are an IHG member, you will not get those benefits, or room points if you book through Expedia."

"great atmosphere"

"The hotel is new and conveniently located right next to the train station. We were lucky to be able to see Mt Fuji from the room. Excellent selection of buffet breakfast. Sparkling clean room. Very professional staff. We had a very nice stay!"