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"Room had a vaguely familiar musty smell and the window was open. I took a shower and then realised that the entire carpet was soaking wet, hence the smell. The carpet has obviously been washed (badly) and the window left open on an attempt to dry it. Couldn't be bothered arguing about it so I just left and stayed somewhere else."

"We stayed as a couple on a pleasure trip. We have stayed here many times over the years and I would say that the rooms are need a refresh now. They are clean though. The breakfast was good although the selection seemed smaller then previously. The staff are pleasant and helpful. We would return."

"Superb………………,,., Excellent"

"Very good location, helpful staff. "

"Lovely hotel with great facilities and location."

"Was great relaxing and walking g distance to a selection of pubs and restaurants as well"

"Stayed here many of times and never disappoints."

"The hotel was fine other than the fact that the earliest check-in time is 1500 and we arrived at 1520 but our room wasn't ready. This isn't acceptable when you have plans to meet up with people. Check out is at 11am so there is plenty of time to prepare rooms for new arrivals. There are two lifts but they both don't seem to work all the time. As this hotel was recently re-branded I would expect issues such as these to be dealt with before reopening. The rooms were clean and a decent size and one of the ladies at the breakfast buffet was particularly friendly & helpful. "

"After getting checked in by a not very helpful member of staff and paying the car parking charge we made our way up to our room via the stairs as one of the lifts was out of service and was a big queue for the other one. We entered the tiny room that you get provided, checked out the bathroom and it was grim, full of mould looks like someone had peed in the shower and just generally untidy. Went back to reception lugging all our stuff back down the stairs to ask for a new room, was met with the same unhelpful staff member who didn’t even seem like she wanted to change our room until the other staff member stepped in and said to change the room. New room wasn’t the best either with some staining on the curtains which I don’t even want to think what it was and a shower which you had to turn off 4 times throughout the shower to let it drain, but we couldn’t be bothered with the hassle of going back down so put up with it. The rooms look very tired and are very small definitely not what you expect from a 4* hotel I assume they only get that rating from the rest of the facilities they provide? Went downstairs to grab our free drink we got given for the problem with the room to be met by a woman on the bar who clearly didn’t want to be in work that day with the reception we got from her! Next morning we got woke up by drums coming from downstairs not sure what was going on, but the rooms are no where near noise proof at all so I recommend bringing some earplugs."