「Although the staff was amazing, the manager is not. I asked for a partial refund. The manager somehow charged me for an extra day and when I asked for it to be taken off and for a partial refund, it took over 2 weeks to have the extra charge taken off. No partial refund. I was never contacted by the manager, even though I called almost every day and send emails. I only spoke with the staff at the front desk. One of them was able to get the extra charge taken off, NOT the manager.
The...
「Although the staff was amazing, the manager is not. I asked for a partial refund. The manager somehow charged me for an extra day and when I asked for it to be taken off and for a partial refund, it took over 2 weeks to have the extra charge taken off. No partial refund. I was never contacted by the manager, even though I called almost every day and send emails. I only spoke with the staff at the front desk. One of them was able to get the extra charge taken off, NOT the manager.
The...
Celine