Find hotels near North Cross Mall, Austin from ￥6,412

"Front desk staff were kind but we could not stay there. The hotel and our room had not been vacuumed in not sure how long. It was in bad condition. "

"Great place. Would def stay again"

"As I sat in my room, I heard the lock click, and the door opened - I had the safety latch on, so they were not able to get inside. I immediately went to the door, and no one was visible. I called the front desk to investigate and was told it was a maintenance person who accidentally went to the wrong room. This behavior is not acceptable under any circumstances. Any worker should knock on a door and identify themselves before trying to access a room. They also should not run away when they realize a mistake was made. If this were truly what happened, my expectation would be for the person to remain at the door with their identification clearly displayed to explain who they are and why they were attempting to access the room. After calling the front desk, I would also expect to receive a communication from leadership letting me know the issue was documented and escalated, and assuring me there was a plan in place to reduce the chance it could happen in the future. Definitely not the response I expected from a Hilton facility."

"The carpet was dirty,I walked in and out quickly. Feel free to see it your self, go see room 104 for your self. You will pat me on the back and thank me later."

"Although the issue was resolved by front desk, its hard to not comment on it. Initially, we booked for a queen studio and were at first impressed with the hotel. Upon very little inspection, meaning- being more aware of surroundings- there were at minimum 5 dead roaches located throughout the room. Simply plain as day out in the open. Imagine the ones we would have found if we attempted to look for them. One near the stove, three spread across the floors, one located slightly under the bed, and one in the bathroom. The front desk upon notice did upgrade our room and offer a fresh pair of sheets as compensation. But the room differences were clear as day. The new room smelled more fresh, lacked roaches on genuine inspection, and for the most part was satisfactory. The previous roach room- did not smell as freshly cleaned. Definitely satisfied with staff, the elevator was out of service at the time- amenities looked well kept and breakfast was fairly good and offered variety each day."

"Ok for single guy. Questionable for family."

"Clean room"

"Clean room. Helpful Front Desk. Good Breakfast. We only had one issue -- we were staying in a room overlooking the lobby. Two guys came back to the hotel at 2:30 AM and carried on a loud conversation until around 3:00 AM. It would start up and then die down and then start back up. Happily, as I was getting ready to go down to ask them lower their voices, they apparently went to their rooms or left. They were not yelling -- just talking very loudly, and I think that our room position made it worse, so beware if you have an "_01" number. Otherwise, it was a perfectly good stay. "

"Good value"