Nororma Vacations & Trips from ￥727,991

On arrival, airport conditioning and elevator were not working. As a 64 year old with arthritic ankles, I had to drag my heavy suitcase up 3 floors to my room. Air con was broken all night (as was elevator) so I sweated all night and got little sleep. Went out in morning (walking down and up stairs still to/from breakfast - great breakfast btw). Returned in the evening to be told it was fixed. But not in my room! Rude staff member insisted it was my fault for 'playing' with controls. It was eventually fixed but both AC and elevator were not working for short periods throughout my 7 day stay. In my room, one rail over the safe to hang clothes but NO cupboard space, so had to live out of a suitcase. Gap at bottom of bed so small it was necessary to climb over the bed to get to a mirror on the other side. Breakfast good. Most staff friendly except the guy I mentioned earlier. Clean and modern. Coffee in lobby from a machine but not in room. Fridge but full of stuff they want to sell you at high prices. Pool and solarium are great, despite what I have read in other reviews. Noise was not an issue for me, again despite other reviews, although I was at the back of the hotel - I can imagine that front of hotel is pretty noisy. Last moan - and I am disgusted by this: the first night, when I had to bake in the heat and couldn't use the elevator, I had a bottle of water from the fridge. They refused to let me have this for free as some sort of apology and charged me for it at the end!

Room was very clean, the staff was friendly and respectful. Fairly close to everything however the surrounding areas were a bit unpleasant. Parking is not included, it's offside about 5 blocks away with a discounted fee.

Beim Buffett war manchmal durch die vielen Gäste bedrängt. Das Personal war immer sehr freundlich und motiviert. Beim Dinner im Kristall war die Zeiten zwischen den Gängen zu kurz. Wir mussten auch die Plätze etwas zu früh wieder freigeben.

We stayed at this hotel after my mother injured her ankle. The staff could not have been more helpful or attentive. It is an absolutely stunning hotel, with beautiful food, ambience and style. We couldn’t recommend it highly enough.