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"The food was incredible. Wonderful staff"

"Amazing experience "

"Amazing service. Yamazaki San, who is reception lady, her kindness is outstanding!!"

"This hotel was a bit hard to get to with 3 luggages to cart around (transferring from JR line to Tobu-Nikko line). However, the hotel staff helped us organised to transfer our luggages to our next hotel in Osaka (additional fees but so worth it for us and we were able to enjoy the Nikko area more freely). We booked our accommodation with kaiseki dinner and breakfast and it was simply devine! Japanese food was served in our own private table away from the crowd and it was another level. Our dinner and breakfast attendant was Freska and she explained our dishes in English. She also spoke Indonesian and Japanese and was so friendly. Our room had a private onsen, two twin beds and the hotel staff set up a futton bedding in the Japanese style living room while we were eating dinner. The room we had was spacious and offered us a peaceful mountain view. The hotel facilities was on the older side but we came for the hot spring experience and we could see this hotel was also popular Japanese families visiting from other parts of Japan."

"As the only westerners that we saw at the Hotel, we had a fabulous “Japanese” experience. The staff went out of their way to welcome us and to help us with any requests. Room was well serviced each day. Beds were very comfortable. The half board was wonderful. The breakfast and dinner selections were endless. The food was fresh, well presented and the variety was exciting for us as we got to try many different Japanese foods we otherwise wouldn’t have had the opportunity to taste. We didn’t use the Onsen so can’t comment about that. There were drinks and snacks provided throughout the afternoon also. One of the nice things for us was being provided with the traditional Yukata to wear around the Hotel. Very comfortable and relaxing. A nice surprise was an evening performance by a Magician/Gymnast artist who was very entertaining. Although English was not generally spoken in the hotel, we had no problems communicating with staff as they went out of their way to help and understand any situation. We used Google translate for anything that was not understood by us or the hotel staff. Although not much around the immediate hotel for tourists, we had a car so it was the ideal, quiet location for us. Valet service for the car was efficient and quick. Can’t speak highly enough of this wonderful Hotel."

"Extremely well appointed hotel with many luxury items including. The buffet was top notch. Everything about the hotel get top score. The town however, was a dump. Not much was open within walking distance "

"Staff is very helpful and hospitable. Public baths are clean and not too busy. The staff gave good explanation on the Onesen. We took the Japanese breakfast and it was OK but not great, we didn't find a lot of alternative dining options close by. Location is great - next to the temples and close to the bus station. The one thing I would improve would be the towels - They give only one towel per person which is not enough if you go 3-4 times a day to the public bath like we did, and there's no way to dry your towel quickly especially in the winter when it's freezing. Overall we enjoyed our stay and the public bath was great."

"I like "