「ad read reviews saying that the walls were thin and the room was noisy, and that the bed was never made during the three days, but I never thought I would actually experience either of those things. What's more, when I tried to leave the room early in the morning, the door to the front building was locked... I thought the atmosphere and location of the facility were not bad, but even though it was the weekend of Monterey Car Week, I was disappointed that I spent over 200,000 yen for three nights...
「Checked in around 3pm and room was available. Lady employee at desk was very nice and efficient. Room is clean and very quiet. Bed was very comfortable for our backs. Would stay here again.」
「Excellent customer service.They fixed a problem I had created in booking and were professional, pleasant and extremely helpful. There are extra perks like specialty coffee and hot chocolate in the lobby and breakfast.」
「Our stay was truly enjoyable. The host was excellent, the property was beautifully maintained, and the room was very comfortable. Meeting Groove was a highlight, as he is incredibly welcoming and made us feel right at home.
We loved our experience and would highly recommend this property to others.」
「This is our 4rth time staying at the Capitola Hotel over the past 10 years and we are never disappointed . Always friendly and clean with many great amenities . Location is perfect ! 」
「The guy at the front desk when I checked in was not professional. He treated me as if I was one of his friends or something. Was he an exchanged student st the school in Santa Cruz? If not the cooperate needs to educate the franchise owner.」
