Ngau Vacations from ￥241,968

The most enjoyable part of the stay was the exceptionally helpful, friendly and entertaining staff. Some maintenance on the Bures is needed going forward. Just making sure the toilet seats are secured each time guests arrive , a mat inside the front door, and just some paint on marks would be recommended. Also a change up in the daily menu would be great. Overall we had a fun time.

I’m very disappointed with my experience with Beachcomber Island Resort. I had a booking for 15–17 August which I had made because I was travelling to Fiji for a work meeting. Unfortunately, the meeting was postponed, meaning I could no longer travel on those dates. I contacted the resort and asked if they could provide a refund or, alternatively, a credit towards a future stay. I completely understood that my booking was non-refundable, and I was simply asking whether they could make an exception given the circumstances. The most frustrating part was the lack of communication. I waited 6 days for a response to my request and had to repeatedly follow up, including calling the resort because I wasn’t getting a reply. By the time I received a response, I had very little opportunity to do anything with the booking. Had they responded promptly, I could potentially have made alternative arrangements or even given the booking to someone else. Unfortunately, the resort ultimately refused to provide either a refund or a credit. What makes this particularly disappointing is that I had the exact same situation with another hotel in Fiji during the same week, and they were understanding and provided a refund without any issues. I understand that different hotels have different policies, but I feel there should be some level of customer service and flexibility when someone contacts you in advance and is willing to rebook in the future. I had actually intended to stay at Beachcomber

Hard to rate/review … there are some great features … beach location, staff doing their best but a few things just not right? Very tiny room … not even enough space for a table or chair … grounds … no paths to the rooms …. Wheel your bags across the grounds … no irrigation grass that usually accompany the picture painted of resort? Clearly the marketing team have oversold this resort … in addition … online reviews in no way represent the value proposition for the cost of rooms versus adjacent properties? I guess buyer beware from our stay & experience!