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Reviews of Super Lake Hotel

2 out of 5
Super Lake Hotel
36-31 Prince St, Flushing, NY

Reviews

7.0

Good

Rating 10 - Excellent. 99 out of 310 reviews" "
Rating 8 - Good. 67 out of 310 reviews" "
Rating 6 - Okay. 62 out of 310 reviews" "
Rating 4 - Poor. 34 out of 310 reviews" "
Rating 2 - Terrible. 48 out of 310 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Cameron

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Window was broken, looked like it had been shot with pellets and the holes were covered with packing tape. We left quickly and didn’t spend the night.
Stayed 1 night in May 2024

8/10 Good

Abigail

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt very safe with the guardss outfront. The beds were comfortable enough and the pricing was fair. Really enjoyed all the food options and shopping options.
Stayed 2 nights in Apr 2024
Response from lily on Apr 29, 2024
Dear Abigail,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Arab

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from lily on Apr 29, 2024
Dear Arab,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. We will try the next time to be more than expected.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
good transportation to
Stayed 1 night in Apr 2024
Response from lily on Apr 29, 2024
Dear Stephen,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Denise

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hotel is a 2 star hotel for a short stop over. Cost was reseasonable.
Stayed 1 night in Mar 2024
Response from lily on Apr 29, 2024
Dear Denise,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. We will try the next time to be more than expected.

6/10 Okay

MAGUETTE

Disliked: Cleanliness
Internet low speed No toiletries in the room just when you arrive
Stayed 2 nights in Mar 2024
Response from lily on Apr 29, 2024
Dear Maguette,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. We will try the next time to be more than expected.

4/10 Poor

Vigneshwaran

Ok
Stayed 1 night in Mar 2024
Response from lily on Apr 29, 2024
Dear Vigneshwaran,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. We will try the next time to be more than expected.

10/10 Excellent

Riezl Jim, North York

Liked: Cleanliness, staff & service, property conditions & facilities
its nice and quiet.
Stayed 2 nights in Mar 2024
Response from lily on Apr 29, 2024
Dear Riezl Jim,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

AMARINDER

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from lily on Apr 29, 2024
Dear Amarinder,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. We will try the next time to be more than expected.

10/10 Excellent

Caljae

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from lily on Apr 29, 2024
Dear Caljae,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Maylene

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice
Stayed 1 night in Feb 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
good transportation dining
Stayed 1 night in Feb 2024
Response from Lily Yuan on Feb 27, 2024
Dear Stephen,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Young

Stayed 1 night in Feb 2024
Response from Lily Yuan on Feb 25, 2024
Dear Young,Thank you for choosing our hotel, and for taking the time to write a review! We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Ruth

Traveled with family
Disliked: Property conditions & facilities
They gave us exactly what we asked for in terms of the number of people that could sleep in the suite. However, there is mold in the bathtub, so we did not feel comfortable at all.
Stayed 1 night in Feb 2024
Response from Lily Yuan on Feb 25, 2024
Dear Ruth,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. We will try the next time to be more than expected.

8/10 Good

Negmatjon

I liked the cheap cafes nearby, but I didn’t like the $100 deposit
Stayed 1 night in Feb 2024
Response from Lily Yuan on Feb 25, 2024
Dear Negmatjon,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. We will try the next time to be more than expected.

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
So loud.
Stayed 2 nights in Feb 2024
Response from Lily Yuan on Feb 7, 2024
Dear Guest,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. We will try the next time to be more than expected.

10/10 Excellent

Biao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Feb 2024
Response from Lily Yuan on Feb 7, 2024
Dear Biao,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lily Yuan on Feb 7, 2024
Dear Nelson,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to transportation
Stayed 1 night in Jan 2024
Response from Lily Yuan on Feb 7, 2024
Dear Stephen,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Saikou

Stayed 2 nights in Jan 2024
Response from lily on Apr 29, 2024
Dear Saikou,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lily Yuan on Feb 7, 2024
Dear Nelson,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Lhakpa s

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice hotel nice people but the room flower was Dusty.
Stayed 1 night in Jan 2024
Response from Lily Yuan on Feb 7, 2024
Dear Lhakpa s,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Tedrin

Disliked: Cleanliness, property conditions & facilities
Building was dirty, noisey as hell,running shelter out of the building and needs work.
Stayed 2 nights in Jan 2024
Response from Lily Yuan on Feb 7, 2024
Dear Tedrin,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. We will try the next time to be more than expected.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Lily Yuan on Feb 7, 2024
Dear Guest,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
fridge and microwave in room
Stayed 1 night in Jan 2024
Response from Lily Yuan on Feb 7, 2024
Dear Stephen,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

viviana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lily Yuan on Feb 7, 2024
Dear Viviana,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Yohanna

Liked: Staff & service
Room heat work very well
It is generally good for the prize
Stayed 1 night in Dec 2023
Response from Lily Yuan on Feb 7, 2024
Dear Yohanna,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

John michael

Disliked: Staff & service, amenities
Stayed 5 nights in Dec 2023
Response from Lily Yuan on Feb 7, 2024
Dear John,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Kedeschmy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lily Yuan on Feb 7, 2024
Dear Kedeschmy,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. We will try the next time to be more than expected.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
fridge and microwave in room
Stayed 1 night in Dec 2023
Response from Lily Yuan on Feb 7, 2024
Dear Stephen,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Mohamed

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lily Yuan on Feb 7, 2024
Dear Mohamed,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. We will try the next time to be more than expected.

4/10 Poor

Scott A

Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The roommate I got was not running paid for. It was supposed to have three queen size beds It had one full size bed and two singles
Stayed 1 night in Dec 2023

2/10 Terrible

Georgeta

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms, loud neighbors, wrong room, bad staff. Horrible. Will never go again.
Stayed 1 night in Nov 2023

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greaat
Stayed 3 nights in Oct 2023
Response from Lily Yuan on Dec 8, 2023
Dar Luis,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

8/10 Good

Peggy

Traveled with family
Liked: Cleanliness, staff & service
The property is a older building but clean and decent for the night. No issues.
Stayed 1 night in Oct 2023
Response from Lily Yuan on Dec 8, 2023
Dear Peggy,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

2/10 Terrible

Angela, CUBA

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No bed clothes for the bed that had crusty stains all over its cover. The second bed had a used pack of gum between the sheets, so it obviously was not clean. It was a place to rest our heads after a very long travel day. If i hadnt been so tired there is no way we would have stayed.
Stayed 1 night in Oct 2023

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Do you want to warm up your food or watch TV, because you can't do both as the microwave and the TV use the same plug. When I suggested a simple adaptor to solve the problem to the front desk I was told that they didn't one. Do you want to iron your clothes ? The room had a perfectly good iron, it just lacked an ironing board. On the positive side, the room had good space and a nice view of the Manhattan skyline.
Stayed 7 nights in Aug 2023
Response from Lily Yuan on Oct 16, 2023
Dear Peter,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. We will try the next time to be more than expected.

4/10 Poor

Stephen

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Lily Yuan on Sep 25, 2023
Dear Stephen,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. We will try the next time to be more than expected.

6/10 Okay

Nathalee

Traveled with family
Disliked: Amenities
It was just a low cost overnight for low budget ppl like me
Stayed 1 night in Sep 2023
Response from Lily Yuan on Sep 12, 2023
Dear Nathalee,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Stayed 15 nights in Aug 2023
Response from Lily Yuan on Sep 12, 2023
Dear Richard,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future

2/10 Terrible

Tatiana

Super Lake hotel cancel my stay on 07/28/23 despite pre paid in full and refuse to give me refund. They said Hotels.com holding my money. Please release my money
Stayed 2 nights in Aug 2023
Response from Max on Aug 31, 2023
Dear guestwe didn't charged you, you can call hotel.com to get the money back. If you have any trouble with them please let us know and we'll help you.

2/10 Terrible

Kimmon

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude staff and unprofessional service
I did not get the opportunity to stay here due to numerous flight cancellations leaving me stranded in Atlanta; I was told via online chat with Hotels.com that the hotel said they would not issue a refund but I can use my reservation at a later date. I called the hotel a month later and tried to use my reservation but the hotel lied to say no one from Hotel.com did not tell them about my flight issues so they would not refund or let me use the reservation so they pretty much stole $400 from me. Do not book this hotel if you value professionalism.
Stayed 3 nights in Jul 2023
Response from Lily Y on Aug 31, 2023
Dear KimmonThe hotel.com told you can ues the last day and we keeped the room for 3 days but you didn't come. you made a non refundable reservation, you can't get the money back, you only able to stay during your reservation time.I am sorry for your loss

10/10 Excellent

Thea

Liked: Cleanliness, staff & service, property conditions & facilities
Everything went smooth and great
Stayed 4 nights in Aug 2023
Response from Lily Yuan on Aug 22, 2023
Dear Thea,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

6/10 Okay

rishi

Disliked: Cleanliness, staff & service, property conditions & facilities
Room service is very poor they don't even clean coffee cups and makeup the bed. There is no extra pillow and bedding. Subway is only 5 mins walk but location is very busy and noisy.
Stayed 3 nights in Aug 2023
Response from Lily Yuan on Aug 14, 2023
Dear Rishi,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. We will try the next time to be more than expected.

4/10 Poor

Cynthy

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was way to small walls are unkept,rooftop was not a good site nothing done to it
Stayed 2 nights in Jul 2023
Response from Lily Yuan on Jul 18, 2023
Dear Cynthy,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. We will try the next time to be more than expected.

10/10 Excellent

Collin

Great
Stayed 1 night in Jul 2023
Response from Lily Yuan on Jul 18, 2023
Dear Collin,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Tamilselvan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experience
Bad Experience
Stayed 1 night in Jul 2023
Response from Lily Yuan on Jul 18, 2023
Dear Tamilselvan,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. We will try the next time to be more than expected.

6/10 Okay

Nyi

Traveled with family
A bit dirty but OK. Need to ask toiletries and coffee constantly.
Stayed 5 nights in Jun 2023
Response from Lily Yuan on Jul 18, 2023
Dear Nyi,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. We will try the next time to be more than expected.

10/10 Excellent

Oscar

Stayed 4 nights in Jul 2023
Response from Lily Yuan on Aug 2, 2023
Dear Oscar,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.