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DoubleTree by Hilton New York Times Square West

Photo gallery for DoubleTree by Hilton New York Times Square West

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In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes

Overview of DoubleTree by Hilton New York Times Square West

DoubleTree by Hilton New York Times Square West

4.0 star property
Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
10018, NY, New York, 350 W 40th St

Explore the area

  • Popular LocationTimes Square5 min walk
  • Popular LocationBroadway11 min walk
  • Popular LocationEmpire State Building16 min walk
  • AirportNew York, NY (LGA-LaGuardia)30 min drive

Choose dates to view prices

About this area

New York

Near a metro station, DoubleTree by Hilton New York Times Square West is in Manhattan, a neighborhood in New York with great shopping. Port Imperial Ferry Terminal and South Street Seaport are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bryant Park and The High Line Park. Consider St. James Theatre for a night out, and don't miss Chelsea Piers, a top local attraction. Guests appreciate the hotel's location for the sightseeing. It's also convenient to public transportation: Times Sq. - 42 St. Station is 7 minutes by foot and 42 St. - Bryant Pk. Station is 9 minutes.

What's nearby

  • Times Square - 5 min walk
  • Madison Square Garden - 10 min walk
  • Broadway - 11 min walk
  • Bryant Park - 12 min walk
  • Empire State Building - 16 min walk

Getting around

  • Times Sq. - 42 St. Station - 7 min walk
  • Penn Station - 11 min walk
  • LaGuardia Airport (LGA) - 30 min drive

About this property

DoubleTree by Hilton New York Times Square West

4-star New York hotel in Manhattan, walk to Times Square
A restaurant, 2 bars/lounges, and a fitness center are available at this smoke-free hotel. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite.
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and safes. 40-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Languages spoken

Chinese (Mandarin), English, French, Italian, Japanese, Korean, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA), Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day), Wired Internet (surcharge)

Parking and transportation

  • Valet parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–11 AM: USD 22.00-30.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • Room service available

Restaurants on site

  • Tranzit
  • High Bar

Things to do

  • Fitness center

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference space (900 square feet)
  • Meeting rooms - 2

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 40-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 per room (up to 25 lbs)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 22.00 and USD 30.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 per day (rates may vary)
  • Valet parking fee: USD 75 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

Frequently asked questions

Overall score and ratings

3.4
Rating 5 - Excellent. 803 out of 2965 reviews
5 - Excellent 27%
Rating 4 - Good. 826 out of 2965 reviews
4 - Good 28%
Rating 3 - Okay. 526 out of 2965 reviews
3 - Okay 18%
Rating 2 - Poor. 377 out of 2965 reviews
2 - Poor 13%
Rating 1 - Terrible. 433 out of 2965 reviews
1 - Terrible 15%

3.6/5

Cleanliness

3.6/5

Staff & service

3.2/5

Amenities

3.5/5

Property conditions & facilities

3.5/5

Eco-friendliness

3/5 Okay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area near the hotel was horrible. It was scary, full of homeless people shouting to you
Stayed 2 nights in Jun 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Jan 2021

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The convivence was great. We could have been provided with more towels, soap, etc. without having to ask.
Stayed 2 nights in Jun 2022

2/5 Poor

Traveled with family
Disliked: Amenities, property conditions & facilities
Very small room Bad smell Bad area
Stayed 1 night in Jun 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean easy. Noisy but fine
Stayed 1 night in May 2022

2/5 Poor

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Very expensive, check-in process busy, elevators slow
Stayed 1 night in May 2022

3/5 Okay

Traveled with group
Disliked: Amenities
It took 1.5 days until the lack of air conditioning / temp of room was addressed. Desk sent 3 maintenance staff on day of check in and didn’t resolve the issue until the next afternoon.
Stayed 3 nights in May 2022

2/5 Poor

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not good customer service. The hotel smells. Not a clean atmosphere. Rooms are too small. And way too expensive for such a horrible experience
Stayed 1 night in May 2022

2/5 Poor

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was my third time staying at this property. The times previous to this one were great. Unfortunately, we did have a major issue during this stay. Our room stayed consistently at 75 degrees. We went to the front desk 3 times. The staff was attentive and polite, but unfortunately offered little to no solution. They had an engineer come to our room twice, which changed nothing. They offered us a fan, which also helped very little. I understand NYC air conditioning isn’t like other places, but in a hotel room of that size 75 degrees was sweltering. It was frustrating to try and sleep in a room that warm. Otherwise, the hotel is great.
Stayed 4 nights in May 2022

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This hotel was everything we needed for a one night stay. However, we did spend a lot of time waiting for the elevators. When we did find one it was always cramped and we even got stuck in one for about 5 minutes. Overall, we enjoyed our stay. Personally I recommend their sister hotel on 8th ave.
Stayed 1 night in May 2022