New Braunfels Vacations from ￥51,734

Eli was helpful for for our late arrival (2am). He got us extra towels for the children, pillows and fresh blankets for the pull-out bed. Breakfast was plentiful and filling. I'd prefer the old school coffee pot versus the digital automatic ones. They were slow. Lisa, the front decimal and Liz front desk receptionist were very helpful when we checked out. Chased me down to give me a cart. And found a lost inhaler that my daughter left extra. Thanks to Lisa, Liz and Eli!!!!!

I have to say, the night shift receptionist was the nicest, kindest person ever. In all the hotels we’ve ever stayed at, she treated us the best. She was very professional and made sure we were attended right away and was so sweet. I would stay here again just because of she treated my family and I. I didn’t get her name but she has short hair.

While the main communal areas are well maintained, it is apparent that the maintaining of this public image is what is consuming the majority of their budget. Elevators were out of order, trash was left in the hallways, and the housekeeping feels understaffed, under budgeted, or has hired substandard employees. Considering we stayed in one of the Victorian room, it was disappointing to find hair and grime in the fridge, grime on the windows, excess cleaner residue on the furniture, a half broken arm on one of the chairs, a horribly dirty vent above the shower, and paint splatters on the bathroom tile. Additionally, housekeeping almost barged in around 9AM on our checkout day to clean the room, despite us having declined housekeeping. On a positive note, the rest of the room itself was clean, the room itself was well decorated, and the sheets were not suspect. For the price, the room was not worth it. While a finicky shower and air conditioning is justifiable considering the "historic" nature of the hotel, the shoty paint, flimsy solo cups, and disrepair of the room tell me that either the hotel is being mismanaged in certain departments or the company in charge of the hotel is not being allowing employees to do their jobs. The front desk staff were helpful, but the valet returned my car with an aggressive amount of bird excrement splattered across my windshield and hood. Hopefully these conditions improve, but next time we will likely just stop by the bar.

The hotel was in the perfect location next to the Alamo and walking distance to the River Walk. You couldn't ask for a better place to stay downtown!