Neuenahr Vacations from ￥405,924

Disappointed by False Advertising – Stay Away! I recently stayed at this hotel and was extremely disappointed. The main reason I booked was because of the amenities shown in the pictures—specifically the indoor swimming pool and spa/sauna. However, when I arrived, I discovered that none of these amenities actually existed. The photos and descriptions online are completely misleading. It felt like a clear case of false advertising, and I felt deceived. If I had known the truth, I would have never chosen this place. I hope this review helps others avoid the same mistake. Travelers deserve honesty and transparency, and unfortunately, this hotel failed to provide both.

Room was clean and tidy on arrival. After 4 nights disappointed to find we needed to inform reception to clean the room. The bins were over flowing!

Had a really nice night, great help and support from the staff. Nice breakfast and nice apartment and area for food and drinks. Danke! 😊

Our room was not a refurbished one. My bedside light was not working, flushing the toilet was not good, the shower had a problem the wash water stayed in, the towels very old and worn out, the TV set didn’t work, the changed it when I reported it though. The staff were polite but not experienced with international guests and their bank cards. We rushed to do whatever we needed to do before it went dark, because the lights were ever sooo dim. Otherwise ok!