2/10 (非常に不満)
Conrad
小さなお子様連れの家族旅行
2025 年 8 月 11 日
気になった点 : 設備とサービス
I made a reservation to stay at this hotel for 6 nights so my grandchildren could swim in the pool. I live 30 minutes away. On the day of my arrival my granddaughter jumped in the pool and I immediately noticed the pool was a solid murky blue. I had her hop out (she is 7) and Google - solid, murky pool. What it showed was E. coli, bacteria, algae, etc. Do not swim in Pool. I immediately went in the office and asked to speak with the manager. I was told the manager was off for the weekend. This was Friday at 2 o’clock. I was given a card and told to call her, but she does not usually pick up on weekends. I did call and got her voice message and asked about the pool and when it would be fixed.I left my phone number and email address. I also called the other phone number on the card and it connected me with the other Sonesta hotel a block away. The desk manager at the other hotel informed me they have a pool maintenance man that comes every morning. I informed him I didn’t find that possible since the pool was not in usable condition. He said he would inform him of my concerns. I went out to the pool the next day. The Pool was in even worse condition, now completely solid thick blue and a pool closed sign on the gate. This continued every day for the next six days. I went to the front desk and was told the manager was not in. I never received a call or email from the manager. The pool was unavailable during my entire stay. No accountability!
Conrad
2025 年 7 月に 6 泊滞在