Naruko Onsen

Everything was good and well. The only issue was that the bathroom's toilet was screwed very loosely.

We've stayed at the Monterey hotel chain in various locations & a few times at this specific hotel. In the past, it's 5-star rated but this time, it could hardly 3 stars: - The room was dated & overdue for a renovation - Maintenance: the main door lock didn't work, we had to rely on the secondary latch to secure the door. - Staff helpfulness (or the lack of): on Tue 19/May around 07am, we asked a front desk lady to help us send our luggage via Yamato to the airport & were advised that it must be done at the train station. We did just that & learned that it could have been done from the hotel. - We stayed 4 nights & enjoyed breakfast the first 3 mornings on the 3rd floor. However, on the 4th morning Wed 20/May, the breakfast on the 5th floor was reeking with cigarette smell - the smoke was so strong impacting the quality of an otherwise very nice breakfast experience So far, whenever in Sendai, we'd try to book this hotel, but this experience has changed our position

Our property host was very helpful and friendly. We enjoyed our stay, which felt more like a home and less like an “accommodation” (in a good way). The area is beautiful and just a short walk from the beach. Thank you for your hospitality and excellent service during my family’s stay.