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"The staff was very accommodating and kind during our stay. I requested an early check-in because my mom had just undergone surgery, and although check-in was officially at 2 PM, they allowed us to check in at 1:30 PM, which we truly appreciated. However, when we entered the room, the AC was not working. Maintenance came to try and fix it but unfortunately couldn’t, so we had to wait around 30 minutes before being transferred to another room. My mom was already very exhausted from her recent surgery, so the extra waiting and moving rooms was difficult for her. The next day, housekeeping cleaned in the afternoon, but the service felt incomplete. Some trash was left behind, and the room did not seem fully serviced as expected. Overall, I appreciate the staff’s effort and kindness, especially with accommodating our situation, but there is definitely room for improvement with room maintenance and housekeeping services."

"Poor customer service."

"The hotel was in perfect location, easy access to to shopping centers, groceries and other public attractions nearby. Our room had a Manila bay view, so clean, furnished elegantly. Staff from checking in to housekeeping was very accommodating and professional. Restaurants inside the hotel had variety of choices to choose from buffet to sit down dinner. Overall the hotel and casino definitely highly recommended!"

"Cheap and cheerful. Lovely staff. Run down property and very basic"

"Great breakfast and very helpful staff "