4/10 (不満)
Marsha
カップルで旅行
2025 年 7 月 27 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our check-in experience was terrible. It was with a virtual agent at a kiosk who couldn’t understand anything we were saying. She asked for information that had already been provided prior to our arrival, including a credit card number and driver's license picture. She was very lackadaisical and had no energy--never smiled or said anything welcoming. There was no staff on site for the entire stay. During the online check-in prior to our arrival, we were asked if we wanted daily cleaning of the room for free, so we checked yes, and it came back "denied." So why even ask if it's not available? The room was very small, and the shower and tub were in the main part of the room, not the actual bathroom. There was also a large hole under the door that needed to be sealed. The hotel is way across the street from the actual beachfront. There are signs saying to not track sand into the room but nowhere to wash off your feet. The one positive thing is the hotel is located close to a lot of restaurants and attractions, and there's a nice walking/bike path on the road.
Marsha
2025 年 7 月に 3 泊滞在
