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Hotel Heidi Hof

Photo gallery for Hotel Heidi Hof

Featured Image
Indoor pool
Fridge, electric kettle
View from Room
Flat-screen TV

Overview of Hotel Heidi Hof

Hotel Heidi Hof

3.0 star property

4.8/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
399-9301, Nagano, Hakuba, Hokujo 3012

Explore the area

  • Popular LocationHakuba Saegusa Art Museum7 min walk
  • Popular LocationHappo-one Adam Gondola15 min walk
  • Popular LocationHakuba Mini Train Park19 min walk

Choose dates to view prices

About this area

Hakuba

Located in Hakuba, Hotel Heidi Hof is in a rural area and near the boardwalk. Happo Information Center is a notable landmark, and some of the area's activities can be experienced at Happo-one Adam Gondola and Hakuba Goryu Ski Resort. Hakuba Mini Train Park and Shiki Theater Museum are also worth visiting. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowshoeing and sledding.
Visit our Hakuba travel guideOpens in a new window
Map

What's nearby

  • Hakuba Saegusa Art Museum - 7 min walk
  • Hakuba Olympic Museum - 14 min walk
  • Hakuba Ski Jumping Stadium - 15 min walk
  • Happo-one Adam Gondola - 15 min walk
  • Hakuba Mini Train Park - 19 min walk

Getting around

  • Hakuba Station - 3 min drive

About this property

Hotel Heidi Hof

Ski hotel with a free shuttle to the slopes
Jump on the free ski shuttle for a day on the slopes before returning to Hotel Heidi Hof for a meal at the restaurant and comforts including an indoor pool and a full-service spa. All 18 soundproofed rooms feature free WiFi and room service. Conveniences include refrigerators and electric kettles, and guests will appreciate thoughtful touches like bathrobes and slippers.
Hotel Heidi Hof offers 18 air-conditioned accommodations with safes and bathrobes. Each accommodation is individually decorated. Beds feature down comforters. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries.

This Hakuba hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in December 2016.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, 大浴場.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Roundtrip airport shuttle (surcharge)
  • Free roundtrip train station shuttle
  • Free ski shuttle

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–8:00 AM: JPY 2500 per person
  • 1 restaurant
  • Room service available

Things to do

  • Full-service spa
  • Indoor pool
  • Ziplining

Family friendly

  • Indoor pool
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Ski equipment rentals
  • Ski storage
  • Snow sports gear
  • Tour/ticket assistance

Languages spoken

  • English
  • Japanese

Outdoors

  • Garden
  • Terrace

Spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel

More

  • Fireplace in lobby
  • Renovated guestrooms - December 2016
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Heating

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Desk
  • Individually decorated
  • Phone
  • Safe
  • Slippers
  • Soundproofing

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Policies

Check-in

Check-in from 3 PM - 10 PM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

There is no front desk at this property

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child 2 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: JPY 2500 per person (approximately)
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details on arrival, using the contact information on the booking confirmation
One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Heidi Hof Hotel Hakuba
Heidi Hof Hotel
Heidi Hof Hakuba
Heidi Hof
Heidi Hof Motel Hakuba
Heidi Hof Motel
Hotel Heidi Hof Hakuba
Hotel Heidi Hof Hotel
Hotel Heidi Hof Hakuba
Hotel Heidi Hof Hotel Hakuba

Frequently asked questions

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 5 out of 6 reviews
5 - Excellent 83%
Rating 4 - Good. 1 out of 6 reviews
4 - Good 17%
Rating 3 - Okay. 0 out of 6 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 6 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 6 reviews
1 - Terrible 0%

4.8/5

Cleanliness

5.0/5

Staff & service

5.0/5

Amenities

4.8/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend: Extremely charming place to stay, quiet location, still convenient short walk to Hakuba Base Camp bus stop or to Happoone Nakiyama lifts. Also short walk to several restaurants for dinner. Elegant Breakfast, changes daily, was so delicious! Room had all the needed amenities, and common area heated ski-room ensured we had warm, dry gear every morning.
Stayed 3 nights in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
Hotel Heidi hof was an amazing place to stay with the most wonderful staff and service. Always so helpful with any questions. t was an amazing location for bus services to ski resorts and an easy walk to a ski resort.
Stayed 7 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful, at all times they were happy and helped us with every request we made. One of our party dislocated his shoulder in a snowboarding accident, and they went far and above to make sure he felt comfortable. The breakfast is easily the best I have had included at any hotel. Every day was a different selection of warm bread/croissants, some fruit, yoghurt and a breakfast meal. Their amenities are perfect for the price, the ski room is large and heated so that all your gear can get dry before the next day. The onsen has both a male and female section and all the times I went, the temperature was just right. If I come back to Hakuba, staying here is an easy choice.
Stayed 6 nights in Feb 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hiedi Hof is Great
Heidi Hof is a lovely chalet, which is family run. It is close to the ski areas and also to Echoland where there are multiple dining options. The family is extremely friendkly. They will help out with transport, restaurant reservations and general advice. The food is excellent. Dinner is a 5 course French cuisine based delight. We have now stayed with them 4 times and look forward to being able to stay there again. There is an Onsen at he lodge which is wonderful to soak in after a day skiing.
Stayed 9 nights in Feb 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient clean hotel with very friendly owners.
This is a family owned hotel run by a couple and their daughter. They went out of their way to make you welcome. Breakfast and dinner was first class, however if you booked breakfast and dinner then check that is what you are getting and there was a mix up between hotel and hotels.com as to whether dinner was included.