ナドゥンラジャマハ寺院周辺のホテル

"Most guests like myself will likely view the Mt Lavinia Hotel as a historic, heritage-listed establishment, and consider its dated facilities to be acceptable, or even part of its charm. However, it was clear that the people-centred aspects of the service were not prioritised to deliver high-quality service, making for a deeply disappointing stay. Firstly, the reception was dreadful. Upon arrival, there was not a single smile or word of welcome; having no choice, I asked if I could check in there, to which the female receptionist merely pointed to another counter without uttering a word. Even in the renowned and popular buffet restaurant, with the exception of a man who appeared to be the manager, the young staff preparing the food showed no smiles and merely gave mechanical responses; there was no sense of hospitality whatsoever. This is less a personal failing and more a sign that senior management is failing to provide the training necessary for these young staff to develop their professional skills. I had been looking forward to visiting for the first time in a while since the pandemic, but I doubt I will be staying there again."

"During our stay, we were blessed with wonderfully skilled staff and excellent facilities, allowing us to fully enjoy the rich natural beauty of the tea fields in the hill country, relax over exquisite cuisine, and experience the finest hospitality. We also found the tea tour extremely meaningful, as it gave us the opportunity to learn about the history of Ceylon tea. We are deeply grateful for the valuable experiences you provided us with. Lastly, they kindly arranged a seaplane transfer between the sister hotels at our request, and everything went very smoothly, making the journey extremely comfortable and convenient. This mode of transport can be highly recommended for guests who are short on time. Our stay was truly beyond words and became one of the best experiences of our lives. "

"スタッフの皆さんがとても親切でした。部屋も清潔で蚊もほぼおらず、快適に過ごせました。"