NEWater Visitor Centre Tours

When we arrived the porter doesn’t come to open the car door which would be a lovely first impression. Checkin was so simple, quick and hassle free as was checkout. Room was clean. 4 bottles of water provided daily. No in room snacks or tea / milk etc which would be nice. The bathroom sink smells funny when you run the water. Shower was lovely and good pressure. Tuxedo cafe staff are accomodating and friendly. We received a complimentary slice of birthday cake for my sister delivered to the room which was so wonderful. Thank you for that. The pool and area surrounding is a little unappealing. Possibly due to the green tiles. Close to trains, raffles plaza right across the road.

The room size and equipment were great, but it's ridiculous that there isn't a SINGLE hook anywhere to hang your towel, shirt, or pants. I had to pick up cheap suction hooks from Daiso, so I had places to hang items that were frequently used. Sure the wardrobe has a bunch of hangers but you don't want to stuff your used day-pants in there. Makes no sense. The room cleaning only happens on Wednesdays, so you'll also need a hook to hold your garbage in a separate plastic bag. The garbage bin in the room is just too small for a week's worth of trash. Walls are thin, you'll hear your neighbors or room mates talk on their phone, and all the activity in the shared living space - this was esp apparent when my neighbor was cooking, doing laundry, inviting her friends over, etc. The 100 year old, very slow lift is cool the first time... but a real pain in the ass to use. You have to pull open two very heavy metal gates, and pull to close them (and ensure they're very closed) before you can hit the button to go up or down. Usually by midnight the lift will stop working... because the bargoers that use the lift forget to close the gates after they've gone to the top floor. And when new guests come in or out, everyone is very confused who should be helping to open or close the inner/outer gates. It's a nightmare when you're a regular guest and all you want to do is just enter or exit the hotel on the 3rd floor. Often, just waiting for the lift takes forever - if it comes at all.

Room was lovely & large, comfortable beds , only drawback was lack of place to put your clothes on or a place for your suitcase, bathroom also lacking hooks for hanging clothes/towel. Hotel was clean, and easily accessible.the watch person/staff member downstairs, was extremely helpful and professional, providing service with a smile. The only thing which spoilt the stay was the breakfast, very confusing, not organised, things in different places, variety of healthy savoury options limited, no halal options, hard to locate anything, small plates to add ur food , making it difficult especially as the small food locations scattered around, plus tiny glasses, needs reorganising big time/staff don’t understand when u ask basic question's around needing something