Before we got to the property I sent a message asking what needed to be done in order to check in. The owner responded asking if I got my door code. I did not get a door code, or understand what she was referring to. When we were about 15 minutes out I called the number on file since I had still not received a door code and was directed to an off hours box outside of the property management company's office, which was an extra 30 minutes from where we were staying. I checked the box for the packet that I was told would be there and found nothing. Called the number back and kept getting the busy signal. After my 15th call I finally got through to the lady that told me about the box and explained there wasn't anything there for me. She placed me on hold and after a few moments I was transferred to another lady who told me that she sent all of the check in info to me days before the trip. I told her I never received an email, and even searched my email with her on the phone to find nothing. She told me she knew it was sent to me since she sent it herself in a slightly rude tone. She asked if I knew the unit number, which I told her yes and she gave me the door codes over the phone. That was it. My family and drove the 30 minutes back to the condo and was finally able to get in thankfully. This was on a Sunday.
Monday morning she forwarded me the email that she supposedly sent to me days before.
The pictures from the posting are not 100% accurate as a lot of the decor has been changed, but it didn't take away from anything. Just a little surprised when we first walked in and realized it was different from the pictures, especially since that is what is provided to help us make our decision to rent or not. Also, even with the thermostat set above 70 it still got rather chilly in the unit at night and the blankets on the bed are rather thin, so definitely recommend extra blankets.
Other than the first day and the struggle to get in, plus the hour of extra driving to get to a drop box that was of no use to us, we really enjoyed our stay and love the area.