2/10 (非常に不満)
Grace
カップルで旅行
2025 年 9 月 30 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
9/18-9/23./2025. King suite booked. Tv not online couldnt connect it. Light above dining table out. Black mold under shelf in shower, and glasstrim. Filth and hair in corners. Asked 4 times for housekeeping. Once upon arrival fri, twice sat. On sun. they were to come for their 3 day "quick clean empty trash, make bed, "never showed. On monday I was disgusted & complained again, left Tues . My first room had no ac. Housekeeping clearly didnt clean that one or they would have noticed. Maintenance was amazing but after 4 hours they couldn't fix a.c., replaced whole unit. Stifling hot humid. Was denied another room as a Shriners convention booked all hotels in the area. Yet went on Expedia another room available, different grade but available . In tears a mgr finally gave me another room Jim Volz was outstanding. On Monday I was bleached out of my room. Apologized to numerous times and the room would be" blocked from sale. Tues" Looks beautiful but looks are deceiving. Cleanliness is most important. Per front desk " not a full service hotel" but at 1100 for 4 nights. I want clean towels delivered, picked up and at least a bed made ,wastebasket emptied I have pictures. If anyone wants them. I went out bought my own lysol and wipes. Marriott is definitely not the place to stay. Many other oceanfront hotels to stay in cheaper. I was told a card door they didnt come in. There were 2 cards a "do not disturb"and a "towel refresh card". staff google translated to me so no towels.
Grace
2025 年 9 月に 4 泊滞在
