ムアルのプールのあるホテル

"I made a reservation through Expedia, but when I went to the hotel before check-in to leave my luggage, I was told that there was no reservation under my name. I had certainly completed the booking and had the receipt, yet they insisted there was no reservation at all. Even though the reservation was under my name, they wasted a lot of time speculating it might be under my husband’s or children’s names, which was impossible. In the end, they told me to contact customer service myself. I repeatedly asked them to search by my name or reservation number, but they refused, and I was kept waiting for over 90 minutes. They would not take my luggage either, which significantly disrupted our sightseeing plans. It was my husband’s birthday that day, yet this terrible handling turned it into a terrible memory. In the end, it turned out that the reservation existed and we could stay, but there was not even a single word of apology for keeping us waiting. My children had been looking forward to the pool, but because our sightseeing schedule was pushed back by the delay, we couldn’t spend much time there. This was also extremely disappointing. Malacca is a wonderful place and I would love to visit again, but I don’t think I will ever return to this hotel."

"Nice clean room and facilities! I was glad to stay this hotel to rest in the evening! The water temperature in the pool was chilly for me though... Overall it was a nice hotel!"

"分かりにくいが近くにセブンなどもあり、特に困らない。ウェルカムで暖かいクッキーをもらい、一休みできた。"

"ホテルスタッフの対応が良かったです。"

"海を見渡す場所にあって眺望が良いです。町の中心にも徒歩で15分ほどで歩けない距離ではないです。ただしホテルの前にクラブ？があって夜中かなりの音が聞こえていて閉口しました。"

"Everything was good without bustub. Because I like bustime. "

"It was good that there was something that even children could eat for breakfast."

"遠くからでも見える高層ビルです。ショッピングモールも併設しているので便利です。オランダ広場からは少し離れていますが、歴史的な街並みを散歩するのにはちょうど良い距離です。部屋もきれいで外の景色も良かったです。"