Mouraria Vacations from ￥195,907

Reception staff helpful and friendly. Restaurant staff uncommunicative, not very helpful.

We've stayed at Sintra Bliss before. The girl working when we checked in was great and very helpful. Our room was neat but smelled like mold. There was a lot of mold in shower that needs to be bleached. A dehumidifier in the room would help. Breakfast was very good with lots of selection. Overall a good hotel.

Beautiful area, fantastic room, we did the suite 209 and loved the view and windows. Very comfortable! Great breakfast. Staff is extremely friendly and helpful with recommendations.

The hotel and its grounds were very nice and very convenient for the places we wanted to visit by car, however there are very few places to eat within walking distance. We walked to Casa do Lago for a meal which was very nice and there was also a sushi, Chinese and another restaurant in the same vicinity but we didn’t use these. The hotel has an A La Carte menu, however this was never in operation during our week long stay as they had a buffet dinner every evening, which is much more expensive if you don’t want a large meal, although it was very nice and had lots of selection with a nice Portuguese style to the food. There are bar snacks available and these were very good, particularly the shrimp salad! The room was nice and comfortable, our safe did not work and despite reporting this 3 times it was never sorted during our stay, although all staff were very friendly and polite. The swimming facilities were a bit of a let down. The indoor swimming pool was cold, so we only used it briefly once and had been looking forward to relaxing in the bubble jets. The Turkish bath, sauna and changing areas were a bit basic. Breakfast had plenty of choice with fruits, yoghurts, cereals, hot buffet, continental selection of cold meats, cheeses, bread and pastries. There is an Aldi and a Lidl’s nearby.

The hotel is very stylish and has a great location, however as light sleepers the wooden floors in the rooms meant that we could hear noise from other rooms. Breakfast was nice but we were not informed that we could order certain items - eg omelette and hot chocolate - and only found out by seeing others order these items. Staff were also quite aloof in contrast to the helpful and happy people on reception!