「I booked for 4 nights, but I was able to stay only for 3 nights.
This is because, my flight to Morelia was cancelled due to the closure of the airport in Houston because of the snow.
So there was no way for me to arrive as scheduled.
Even though Expedia and I pushed hard for the refund for a night, the hotel refused to do so.
It was such a dissapointing and frustrating experience.
I understand the plan I chose was non-refundable but since there was no way for me to arrive in Morelia as...
「The staff were friendly and the rooms were lovely. They were able to park our car and hold our bags when we arrived a few hours before check-in. The location is right near the main plaza and we were able to walk everywhere in the center easily. The hotel lobby is beautiful and the rooms are nice and spacious. The shower had very good water pressure and everything was clean. We appreciated the AC as well. The beds were comfortable and we enjoyed a lovely breakfast at the restaurant in the...
「Hotel totalmente recomendado, hospitalidad y amabilidad por parte de todo el personal, la comida que ofrecen dentro del hotel excepcional, felicitaciones al chef.... 」
"I booked for 4 nights, but I was able to stay only for 3 nights.
This is because, my flight to Morelia was cancelled due to the closure of the airport in Houston because of the snow.
So there was no way for me to arrive as scheduled.
Even though Expedia and I pushed hard for the refund for a night, the hotel refused to do so.
It was such a dissapointing and frustrating experience.
I understand the plan I chose was non-refundable but since there was no way for me to arrive in Morelia as scheduled, I wish they were more flexible.
So I want the other users to be very careful.
The hotel itself was not bad but on Saturday night, loud music was played in the garden until around 1 or 2 am, and it was annoying.
"
