2/10 Terrible
Roxanna, Cypress
Business traveler, Traveled with partner
Mar 17, 2024
Disliked: Cleanliness, staff & service
Front desk clerk lady named Maytee gave us wrong keys I walked in on a half naked man.A front desk man had told us he would have a room after 11:30 am, lies lies lies we got the room at 2:40 pm. We came back down to Maytee and she didn’t even look at me when I told her she gave me the wrong room number and that I had walked in on someone, she then have me 905 room next door and we walk upstairs and again cards do not work. Thank god the cleaning person let me in. I go back downstairs and Maytee is gone and her co-worker checks my cards and informs me that Maytee again gave me another rooms card. So if yoi will stay here don’t leave any valuables because it is not safe and Maytee should not be working here. Then to top it off the cleaning ladies left half opened water bottles in the room. So they do not clean the rooms good. Avoid this hotel.