The place looks great at first—beautiful beach, nice pools, and the overall vibe seems promising. But once we settled in, here is what we don't like:
The Lobby: It’s open to the ocean side, which sounds nice in theory, but it means there’s no AC. When it’s 90 degrees and humid outside, it’s really uncomfortable there.
Restaurants: The listing on Expedia says there are 7 restaurants—3 buffets and 4 formal ones. What they don’t tell you is that you can’t just go to the formal restaurants freely. You have to make a reservation at least 5 days in advance, but you can’t even do that until you check in and get your room number. On top of that, you have to stay at least 3 nights to be allowed one reservation at a formal restaurant. That’s a huge letdown. One of the main reasons we chose an all-inclusive was to enjoy the variety of food—not eat at the buffet three times a day. It feels like they hide these rules until it’s too late.
Buffet Conditions: The buffet restaurants have doors open to the outside, so there are always flies buzzing around the food and your table. It’s also hot inside. Not a good experience eating there.
Our Room has mosquitoes, and both of my kids got bitten even though we tried to kill them every night. They’re allergic, so this was a big issue for us. Also, the room door didn’t close tightly, which meant we could hear people talking and walking by clearly.
After 7 PM, there’s really not much happening. The pool closes early, nothing to do for kids.