「Front office staff was amazing! However, upon check in they tried to give me a room with a garden view instead of sea view room I had paid for. Had to ask for it to be sorted. Room was dusty, with cobwebs. On the last day there was no running water. Do not disturb sign on my front door was disregarded had maintenance knocked on my door at 6am. Awful experience!」
「The entire place was clean, organized and the staff were extremely friendly. The activities were well organized and executed and there was lots of entertainment to fill the days. Even though the international dishes were well presented and delicious, Neptune can improve on the meals by introducing more of the local cuisine enjoyed in Mombasa.」
「Great stay. Only need some upgrades in rooms and no TV in bedroom, we had to watch TV in livingroom area and TV didn't work well. But customer service was great and food was great too. Aged rooms, could be better if upgraded.」
「Uns hat das Hotel sehr gut gefallen.Wir haben den Suite mit Meersblick,einfach umwerfend. Sehr freundliche, hilfsbereite Personal,ich plane schon meine nächste Urlaub dort」