This was our first time staying at this particular resort/condo. The property hired leasing company can definitely improve their sign in process, communication, and overall maintenance of the unit.
During our stay they changed the gate codes with no warning. We went out to the harbor and returned to the unit and could not get in the gate. It was pouring outside making it hard to see but we drove around the entire property multiple times trying to find help. We called and called and called from the code box. ..finally an operator answered and gave us the code. Wasted 1hr of our time.
The views in the unit are spectacular! The first impression for us coming in, was the unit was dirty. We lost a day of vacation because we had to immediately go to Walmart and purchase lysol, cleaning supplies, new bed comforters, pillow cases, and blankets. We had to clean the unit, scrub the countertops, bathrooms, etc. and cover up the extremely dirty white sofa in the LR. The sofa need to be replaced. It's nasty. The refrigerator was not working (maintenance came the next day). There was a structural leak right outside of our unit so we spent the first few days jumping over a puddle directly in front of our door (maintenance eventually fixed). Once clean, the place became cozy but then we battled with a horrible smell...mold, wet dog, dirty vents, uck... who knows what it was but, it was horrible. It smelled like hot funk. Upon returning home our luggage retained the gross smell. :-( I personally will never stay here again but, the views this unit offer are to die for. I definitely do not think these issues are owner issues, I think whom they are using to clean and maintain the property need to be looked in to. The cleaning fees were extremely high. There's no reason we had to purchase supplies and clean ourselves for what we were charged nor spend our vacation dealing with a bad smell.