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"Nice clean rooms."

"When we arrived to check in at the hotel, there was already a different customer in the room. When we went back to the main lobby, we had to wait in the lobby for over an hour before the staff got us a room. They did not provide updates either. They just asked us to wait. Any update they did provide to us was provided in Japanese and they clearly knew that I could not understand Japanese. Overall, the staff worked urgently to fix the issue, but it was not clear what they were doing and it...

"Very Nice and friendly hôtel. Spacious rooms and friendly staff. With a lot of personality"

"Very comfortable stay at clean and large room with big onsen."

"Staff were very kind. The Kaiseki dinner was superb. Although we did not use the public bath, the private bath reserved was great and our bodies felt less sore after a long dip. "

"Beautiful views, several private and/or 2 public onsen options, delicious and filling traditional Japanese meals (breakfast and dinner), lots of free amenities, free valet parking and wonderful hospitality."

"最高でした。ありがとうございました♪"

"Very clean and staff are amazingly helpful"

"Clean room and public bath"

"Everything is great... lovely people "

"The service was astounding."