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"The hotel is undergoing refurbishment but the rooms that are finished, and the public areas are great. The new Fat Badger bar has fantastic decor and atmosphere. The staff were very helpful, exemplified by the manager vacating her parking space when I was struggling to find a space."

"Clean spacious room"

"Did not have breakfast. The bar was well stocked and the staff were friendly. Room clean an tidy. Overall a lovely stay"

"My friend and I had a girlie two night break at this hotel and loved it. When we arrived the receptionist noticed I was using a walking aid and unprompted started looking to change our room to an accessible room eliminating needing to use stairs. We were very touched by his thoughtfulness. It was an upgrade to a suite which was outstanding and it really enhanced our comfort and experience. We had a sitting room (with verandah) which was very comfortable and well equipped with a coffee maker, selection of high quality teas. There was a large bathroom and a super king size bed. Breakfast was nice, not outstanding but nice. The swimming pool was the big treat. Beautifully warm and the highlight of the stay. All the staff were very cheerful and friendly. This hotel is special and situated next to the Market Square which had lovely coffee shops, quaint shops and enticing pubs. Can’t wait to go back so thank you to all the staff especially Ali xxxxxx"

"Great hotel and location with car parking Staff very helpful stayed in room 019 ground floor large bed great sleep Bathroom had a bath shower over"

"Excellent service, nice room and good value food, nice spa and gardens"

"Lovely room - spacious and very comfortable. No hot water unfortunately for the shower. Good location for public transport into Durham (bus) and close to shopping. "

"Great"

"Brilliant stay The PIN is brilliant Darts game is fun The spa is brilliant"