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"Was double charged for room hotel smelled like cigarettes staff rude"

"My daughter and I stayed at the Sheraton Times Square for our weekend visit to the city, and I would absolutely stay there again! It was so walkable to everything we wanted to do, and I really appreciated that we were each given an included bottle of water from the hotel gift shop each day. The room was comfortable and clean, and all of the staff were very kind! The hotel was undergoing renovations during our stay, but we did not experience any noise or disruption. I hope to be able to come back to see what changes were made!"

"Front desk was amazing! They have a wonderful service that connected us to a private driver to take us to the airport at a very reasonable price! "

"Room overlook the beach"

"The location is great. Near Port Authority and of course right on 42nd st about a block or two from the hustle of Times Square. It was my first time trying out the Pod hotel franchise and it was a good experience over all with the hotel itself. On our second day, the room next door decided to smoke in their room and it filled my room up with the smell of cigarettes. I had to crack open the window in 30 degree temps in the middle of the night. After 30 mins of that and hotel security coming up to tell who ever it was to stop smoking in the room, my daughter and I just could not bear the smell and freezing cold. I called back and they moved us up another room. I will say it would have been nice for someone to bring us the new room card instead of us having to pack up all of stuff in the middle of the night and in PJs to the front desk for all the other hotel guests to see us looking like fleeing refugees. A bit embarrassing without the back story. Other than that, the rooms are on the small side but every time we come back to the city we don’t spend much time in the room so it was not a big deal. Just wished there was an ice machine somewhere and the option to rent a mini fridge like some hotels have to offer. Each staff member I interacted with was great!! "

"This location was AMAZING!! It’s steps away from Times Square, and we were able to walk almost anywhere in that area. The staff was friendly, and helpful with answering our questions. Definitely recommend this place!!"

"Clean Room. My only concern was from the lobby to our room was guite a LONG walk including walking through the casinos and past several " labeled community huddles, i.e., Sadonta, etc. The distance was not shared with us by the front desk nor was a wheel chair or assistance offered as I had requested a room near the elevators due to a health challenge. Dr. Kathy Pollard"

"Bathroom was small and in need of repairs, check in wait took longer than expected, and an extra facility fee was added when I arrived. "

"Overall a good, safe place to stay. The bonus was the high tech coffee maker in the lobby. My room was very small, only one chair in the room to sit on other than the bed. Bed was comfortable, bathroom was small with only a shower but it was clean. Only complaint was being woken up in the morning by housekeeping gossiping loudly in the hallway by my room. "