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フロントスタッフのボーさんがとても親切に対応してくれました。又、機会がありましたら、絶対にここに泊まりたいと思います。

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We booked the 2 bedroom suite with ocean view. Unfortunately there’s construction blocking the gorgeous view. It can initially be seen in their lobby. We couldn’t enjoy the balcony and plunge pool. The staff was accommodating enough to change our rooms but it was still the same view. Their rooftop pool will eventually have a building blocking their view depending on how high it’ll get built. Aside from that, the resort is very nice and the staff are very friendly!

Pacificica is s stunning property right on the beach. The grounds are very pretty because of the location on the Pacific Ocean. We have stayed here before but this time it was noisy with 4 weddings in 3 nights. Two on Saturday night right next to each other. It disrupts the pool area,the patio eating area, the bar area. The music for the reception goes on and on and it is SO LOUD! The DJ could easily turn the volume down and it would be more pleasant for wedding party and guests. Our accommodations were AVERAGE considering the Towers is the exclusive area. We had to ask for decent towels and to have the bathroom cleaned better. Yesterday we had to ask to have our room cleaned then we had to request towels. The Butler service is questionable. Our butler was off two days and then didn’t seem to understand much. He text this morning and asked if we would need anything for the day! I said we had checked out at 8:45 am. You would think he would know our departure date and arrange for luggage service. We took care of everything. The staff is friendly. The food is good. Relaxing in a quiet environment it didn’t happen this time especially in the evening!! Again the location of this property is amazing but the management needs to address the needs of ALL guests not just wedding parties!! We will have to attempt to communicate with the property manager before booking again to see what is scheduled! We believe the description of Pacifica needs to be updated.