2/10 Terrible
Susan G.
Nov 12, 2024
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Bait-and-Switch
This was a great location in easy walking distance of the great fun and food of the Cooper-Young district. But if you stay in this property, be prepared. Plan to walk to one of the cool local coffee shops or bars if you need reliable WiFi. Pack a few extra items: Tools to repair faulty shelves that spill glassware on you and crash to the floor, hangers if you would like to hang your clothes and sponges to clean the dirty pots. (Clean sponges were provided; broken dishes and dirty pots were replaced. Thank you!)
Most importantly, if Penn Properties contacts you right before checking in and asks you to switch units because the unit you paid for “needs a repair,” confirm that it has the amenities you paid for before you agree.
Unfortunately, if you, as I trustingly did, rely on past experiences of wonderful hospitality in many other short-term rentals in Memphis … if you expect VRBO listings are honest and accurate … if you want to be a good guest … if you are working long days with cancer patients and don’t have time to deal repeatedly with issues at the unit … and if you do not anticipate a bait-and-switch … you will not be offered any compensation and neither Penn Properties nor VRBO has any interest in helping you.
Susan G.
Stayed 7 nights in Oct 2024