Find hotels near Memorial City Mall, Houston from ￥14,690

"Check in was painful low staff levels and were not attentive as hotel staff should be. The room was disgusting (room 2219) we were asked to make up our own sofa bed and they only provided sheets. Never been to a hilton that did this. Found the existing sheet had hair inside it. Due to our late flight we had to move rooms extremely late with our sleeping children in hand. Not once was there an offer to help us move. Breakfast was not nice at all self serve buffet with powdered scrambled eggs (didnt realise this was still happening). Really disappointed with this stay as I trying to contact the hotel via their site and even called to arrange a sweet treat for my wifes birthday. This also never arrived. This Hilton really let me down the only positive was the location being next door to the Galleria shopping mall. Thats where it ended. We will not be returning here again. "

"Staff was great "

"Nice hotel, great staff, not as luxurious as expected. We were given 1 robe and one of the loop holders was torn."

"Great location. Clean building, friendly staff. Easy parking. "

"Receptionist was rude when i asked about my rooms air conditioning not working. Very dismissive and didn't seem to care about my dilemma. Sad considering how much i spent and that i was a returning customer. "

"Everything was great! "

"Great customer service !! 🤗"

"We were welcomed by all staff members from the front desk to housekeeping. Our room was ready with a personalized message on screen. We received various text messages throughout our stay from Kamaree who checked us in, ensuring we had everything we needed. The breakfast was plentiful and well maintained. The breakfast staff was excellent as well as all other staff members. We will stay here again!"

"It was a very nice place. Great room and it was very clean. The manager was very professional and help very well with an issue that happened there. "