Melveren Vacations from ￥268,968

The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

Amazing hotel. Every member of staff I came into contact with provided exceptional service. The room was spacious, nice bathtub, extremely comfortable bed and pillows. The head concierge was exceptional and scored a same day reservation for a Michelan restaurant as well. Will be back next time I am in Brussels.

Did not look for neither of this.

Perfect location close to city centre and lovely food court. Arrived early and was able to check in early which was great. Room was clean, tea and coffee making facility which was great. Only downside during the stay was the breakfast staff - in particular the two men who took your breakfast orders, they were grumpy, abrupt and sometimes rude which was a shame because breakfast itself was great.